OTRS 5 - Escalation notifications not sending
4 May
2016
4 May
'16
1:32 a.m.
Trying to do basic Queue based First Response and Update Escalations.. We can see the countdown occur, but it just goes negative, and no notifications are sent to agents subscribed to that queue.. Where should we start to look?
18 May
18 May
9:04 p.m.
On Tuesday, May 3, 2016 at 9:32:34 PM UTC-4, Smulsky, David wrote:
Trying to do basic Queue based First Response and Update Escalations..
We can see the countdown occur, but it just goes negative, and no notifications are sent to agents subscribed to that queue.. Where should we start to look?
You should start by describing your environment (OS, OTRS version), email config...)
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Smulsky, David -
Ugo Bellavance