Hello otrs, Has anyone hit a limit on the size of emails OTRS can download - Recently had a 7MB download that OTRS could not handle and no other e-mails behind it in the queue could be dealt with. Perhaps there is a configuration file where this can be changed. Grateful for all thoughts/ideas. -- Best regards, Brian mailto:brian.killeen@similaritysystems.com
Brian Killeen wrote:
Hello otrs, Hi Brian,
Has anyone hit a limit on the size of emails OTRS can download - Recently had a 7MB download that OTRS could not handle and no other e-mails behind it in the queue could be dealt with. Perhaps there is a configuration file where this can be changed. Config.pm: # MaxFileUpload # (Max size for file uploads - default 5 MB) $Self->{MaxFileUpload} = 1024 * 1024 * 5;
-- Gerold
Hi, On Tue, Aug 31, 2004 at 10:19:11PM +0200, Gerold Gruber wrote:
Has anyone hit a limit on the size of emails OTRS can download - Recently had a 7MB download that OTRS could not handle and no other e-mails behind it in the queue could be dealt with. Perhaps there is a configuration file where this can be changed. Config.pm: # MaxFileUpload # (Max size for file uploads - default 5 MB) $Self->{MaxFileUpload} = 1024 * 1024 * 5;
No. MaxFileUpload is just for the browser. I'll add this info to the Kernel/Config/Defualts.pm. There is a other limit for max size of emails. Depends on the Ticket Storage (DB|FS) and if DB which database is used. If you use MySQL as backend, the it's 1 MB per default (it's a MySQL default). Of course you can change it. .-) See: http://doc.otrs.org/1.2/en/html/performance-tuning.html#PERFORMANCE-TUNING-O...
-- Gerold
Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
Hello Martin, Thanks for your help - The web link mentions myiasm tables - I believe I am working with INNODB tables but at least you have pointed me in the right direction - I will dig around with MySQL and let you know if I find anything. -- Best regards, Brian mailto:brian.killeen@similaritysystems.com Wednesday, September 1, 2004, 6:26:38 AM, you wrote: ME> Hi, ME> On Tue, Aug 31, 2004 at 10:19:11PM +0200, Gerold Gruber wrote:
Has anyone hit a limit on the size of emails OTRS can download - Recently had a 7MB download that OTRS could not handle and no other e-mails behind it in the queue could be dealt with. Perhaps there is a configuration file where this can be changed. Config.pm: # MaxFileUpload # (Max size for file uploads - default 5 MB) $Self->{MaxFileUpload} = 1024 * 1024 * 5;
ME> No. MaxFileUpload is just for the browser. I'll add this info to ME> the Kernel/Config/Defualts.pm. ME> There is a other limit for max size of emails. Depends on the Ticket ME> Storage (DB|FS) and if DB which database is used. ME> If you use MySQL as backend, the it's 1 MB per default (it's a MySQL default). ME> Of course you can change it. .-) ME> See: ME> http://doc.otrs.org/1.2/en/html/performance-tuning.html#PERFORMANCE-TUNING-O...
-- Gerold
ME> Martin Edenhofer ME> -- ME> ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg ME> http://www.otrs.de/ :: Manage your communication! ME> _______________________________________________ ME> OTRS mailing list: otrs - Webpage: http://otrs.org/ ME> Archive: http://lists.otrs.org/pipermail/otrs ME> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ME> Support oder Consulting für Ihr OTRS System? =>> http://www.otrs.de/
participants (3)
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Brian Killeen -
Gerold Gruber -
Martin Edenhofer