Hello all, Is there an answer published for this issue? OTRS currently only auto replies to the sender of a message, but doesn't seem to reply to everyone on the original request for assistance. Any help would be appreciated. I need OTRS to reply to both the sender, and everyone else the sender copied. Thanks, Dale [otrs] auto-reply to cc: addresses? kougioum at no-log.org kougioum at no-log.org Fri Dec 3 10:52:34 CET 2004 * Previous message: [otrs] bulk feature problems http://lists.otrs.org/pipermail/otrs/2004-December/006814.html * Next message: [otrs] GD and Stats http://lists.otrs.org/pipermail/otrs/2004-December/006816.html * Messages sorted by: [ date ] http://lists.otrs.org/pipermail/otrs/2004-December/date.html#6810 [ thread ] http://lists.otrs.org/pipermail/otrs/2004-December/thread.html#6810 [ subject ] http://lists.otrs.org/pipermail/otrs/2004-December/subject.html#6810 [ author ] http://lists.otrs.org/pipermail/otrs/2004-December/author.html#6810 ________________________________ Hello everybody To the point: how can we make otrs send auto replies not only to the From: address but to all cc: addresses, and to certain other (prefixed) addresses? thanks in advance for any replies, george. Dale Shriver . Director of Enterprise Systems Cortiva Institute . 230 Park Avenue . 27th floor . New York . NY . 10169 c 646.421.9332 f 786.345.0733 e dshriver@cortiva.com http://www.cortiva.com http://www.cortiva.com/