I hate to be such a newb, but mail configuration is new to me. I think what your saying I should do is to copy /opt/otrs/.procmailrc.dist to /etc/.procmailrc I found that the path to PostMaster.pl is ./opt/otrs/bin/PostMaster.pl And my the contents of /opt/otrs/.procmailrc.dist are as follows: | formail -I "X-OTRS-ArticleKey1: Test" | formail -I "X-OTRS-ArticleValue1: True!" # -- # Example for assigning the "email domain as customer ID" automaticaly. # -- #:0hc #CUSTOMERID=|formail -X "From:"|perl -e '$i=<STDIN>; $i=~s/^From: //;$i=~s/\(.*?\)//;$i=~s/<(.*?)>/$1/;$i=~s/ //g;$i=~s/.*@(.*)/$1/;print $i' # #:0 fhw : #| formail -I "X-OTRS-CustomerNo: $CUSTOMERID" # -- # Backup of all incoming emails. # It's always better to have a backup of all incoming emails! # -- :0 c : $SYS_HOME/var/INBOX.Backup.$MONTHFOLDER # -- # Pipe all email into the PostMaster process. # -- :0 : | $SYS_HOME/bin/PostMaster.pl # -- # spool all the rest (which the PostMaster.pl can't process!) # If the database is down or the PostMaster.pl exit was not '0'! # -- :0 : $SYS_HOME/var/spool/. # -- # end of .procmailrc # -- So I'm guessing that after copying .procmailrc.dist to /etc/.procmailrc I need to edit ./procmailrc replacing $SYSHOME with the appropriate path values. Or am I way off base here? Thanks, -Joel ----- Original Message ----- From: Jeff Baughn Date: Thursday, August 11, 2005 1:31 pm Subject: RE:[otrs] Getting mail into OTRS

You need to copy /opt/otrs/.procmailrc.dist to .procmailrc and make sure the procmail filters are set up to pipe your mail through the PostMaster.pl script.

Good luck!

-Jeff

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