RE: Got error 134 from storage engine
Grant, DM ((Donna)) wrote:
Can anyone help? OTRS is not currently returning any results on the ticket search even though I know there are some matches. I have included the lines from our logs.
<snip>
What version of OTRS? Did you recently upgrade? If so, was the database schema updated as well? Nils Breunese. OTRS 2.0.4. We haven't recently upgraded.
Grant, DM ((Donna)) wrote:
Can anyone help? OTRS is not currently returning any results on the ticket search even though I know there are some matches. I have included the lines from our logs.
<snip>
What version of OTRS? Did you recently upgrade? If so, was the database schema updated as well?
OTRS 2.0.4. We haven't recently upgraded.
OTRS 2.0.4 was released in november 2005, there have been several releases since then. Have you checked bugzilla and the changelogs for the more current versions? A fix for this problem might have already been implemented. Nils Breunese.
On 3/13/07, Grant, DM (Donna)
OTRS 2.0.4. We haven't recently upgraded.
Have you recently upgraded any other parts of the system, especially perl components (base perl install, modules, etc)? Have you confirmed that your MySQL install is happy? Bryan
Also make sure that under preferences that you have the queues highlighted in which you wish to search on. If they arent, the enitire queue is excluded from the search. -Andy -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Grant, DM (Donna) Sent: Tuesday, March 13, 2007 5:05 AM To: otrs@otrs.org Subject: [otrs] RE: Got error 134 from storage engine Grant, DM ((Donna)) wrote:
Can anyone help? OTRS is not currently returning any results on the ticket search even though I know there are some matches. I have included the lines from our logs.
<snip>
What version of OTRS? Did you recently upgrade? If so, was the database schema updated as well? Nils Breunese. OTRS 2.0.4. We haven't recently upgraded. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? =http://www.otrs.com/
Thanks for all of your replies. There have been no recent upgrades (last was October 06), MySQL is happy. In preferences I have highlighted the queues I wish to search and this hasn't made a difference although we didn't have to highlight the queues before now. We have recently had to do a hard reset as Linux ceased up on us. Are there any temp tables could be possibly causing this? Thanks, Donna -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Andy Lubel Sent: 13 March 2007 15:20 To: User questions and discussions about OTRS.org Subject: RE: [otrs] RE: Got error 134 from storage engine Also make sure that under preferences that you have the queues highlighted in which you wish to search on. If they arent, the enitire queue is excluded from the search. -Andy -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Grant, DM (Donna) Sent: Tuesday, March 13, 2007 5:05 AM To: otrs@otrs.org Subject: [otrs] RE: Got error 134 from storage engine Grant, DM ((Donna)) wrote:
Can anyone help? OTRS is not currently returning any results on the ticket search even though I know there are some matches. I have included the lines from our logs.
<snip>
What version of OTRS? Did you recently upgrade? If so, was the database schema updated as well? Nils Breunese. OTRS 2.0.4. We haven't recently upgraded. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? =http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? =http://www.otrs.com/
participants (4)
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Andy Lubel -
Bryan Fullerton -
Grant, DM (Donna) -
Nils Breunese (Lemonbit)