Hi, I've been playing around with my OTRS system and now I would like to pass to production state and I need to remove completely some dumy tickets. Is it possible? I haven't seen any feature of this kind but may be I'm wrong, I'm thinking about remove them directly from the database. Any help? Thanks, Rafael.
In the admin area, look at the GenericAgent module, see the docs here: http://doc.otrs.org/2.1/en/html/x1095.html Regards, Richard kekieres@arsystel.com wrote:
Hi,
I've been playing around with my OTRS system and now I would like to pass to production state and I need to remove completely some dumy tickets. Is it possible? I haven't seen any feature of this kind but may be I'm wrong, I'm thinking about remove them directly from the database.
Any help?
Thanks,
Rafael.
I think this is a job for the GenericAgent. Quickest way would be to define a wildcard on the ticket# and then remove/delete them. Give it a try. After you remove all the old tickets, you may want to delete this global delete from the job-list. Greg Horne geh gehorne -----Original Message- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of kekieres@arsystel.com Sent: Wednesday, June 13, 2007 1:32 PM To: otrs@otrs.org Subject: [otrs] Remove completely a ticket Hi, I've been playing around with my OTRS system and now I would like to pass to production state and I need to remove completely some dumy tickets. Is it possible? I haven't seen any feature of this kind but may be I'm wrong, I'm thinking about remove them directly from the database. Any help? Thanks, Rafael. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Hi Greg! Thanks for your help. I didn't think about using a GenericAgent. In fact I think that the only way to absolutely delete a ticket from the system, doesn't it? Rafael Greg Horne escribió:
I think this is a job for the GenericAgent. Quickest way would be to define a wildcard on the ticket# and then remove/delete them. Give it a try. After you remove all the old tickets, you may want to delete this global delete from the job-list.
Greg Horne geh gehorne
-----Original Message- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of kekieres@arsystel.com Sent: Wednesday, June 13, 2007 1:32 PM To: otrs@otrs.org Subject: [otrs] Remove completely a ticket
Hi,
I've been playing around with my OTRS system and now I would like to pass to production state and I need to remove completely some dumy tickets. Is it possible? I haven't seen any feature of this kind but may be I'm wrong, I'm thinking about remove them directly from the database.
Any help?
Thanks,
Rafael. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Don't know if its the only way, to remove a ticket, but its a fast way that is easy to use. Greg Horne geh gehorne -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of kekieres Sent: Thursday, June 14, 2007 5:40 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Remove completely a ticket Hi Greg! Thanks for your help. I didn't think about using a GenericAgent. In fact I think that the only way to absolutely delete a ticket from the system, doesn't it? Rafael Greg Horne escribió:
I think this is a job for the GenericAgent. Quickest way would be to define a wildcard on the ticket# and then remove/delete them. Give it a try. After you remove all the old tickets, you may want to delete this global delete from the job-list.
Greg Horne geh gehorne
-----Original Message- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of kekieres@arsystel.com Sent: Wednesday, June 13, 2007 1:32 PM To: otrs@otrs.org Subject: [otrs] Remove completely a ticket
Hi,
I've been playing around with my OTRS system and now I would like to pass to production state and I need to remove completely some dumy tickets. Is it possible? I haven't seen any feature of this kind but may be I'm wrong, I'm thinking about remove them directly from the database.
Any help?
Thanks,
Rafael. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
participants (4)
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Greg Horne -
kekieres -
kekieres＠arsystel.com
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Richard Hinkamp - BeSite