Hi, I am a bit confused. What exactely do you want to do ? 1) ALL mail that go to your otrs email account will be forwarded to some (otrs) external email OR 2) Only tickets that are in THISqueue in OTRS get forwarded (automatically) to an external emal address ? -p. "Thorsten Philipp" @otrs.org on 11-08-2004 10:16:07 Please respond to "User questions and discussions about OTRS." Sent by: otrs-bounces@otrs.org To: "User questions and discussions about OTRS." cc: Subject: RE: [otrs] Forwarding Tickets Forgot something: I think procmail wouldn't help because we only want to forward tickets in a specific queue. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System?

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