Re: Ticket header disappears from Overview when cutsomer adds a c omment
Sorry, but what exactly do you mean by 'comment'?
sorry I wasn't quite clear, by adding a comment I mean adding a customer (webrequest) to the ticket thread. I.e Zooming to the ticket and filling in text in the textbox and pressing the submit button (customer view: Ticket Zoom screen) Regards Stig
On Thursday, June 03, 2004 11:27 AM
Stig Graasbøl Rasmussen
sorry I wasn't quite clear, by adding a comment I mean adding a customer (webrequest) to the ticket thread. I.e Zooming to the ticket and filling in text in the textbox and pressing the submit button (customer view: Ticket Zoom screen)
Which OTRS version are you using? I couldn't reproduce it on 1.3.cvs, so I guess it has changed since 1.2.3 if it ever existed. Regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
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Robert Kehl -
Stig Graasbøl Rasmussen