Look in responses<->queues/autoresponses - queus in admin. Also make sure sendmail or smtp settings are correctm ------Original Message------ From: magicboiz Sender: otrs-bounces@otrs.org To: otrs@otrs.org ReplyTo: User questions and discussions about OTRS. Subject: [otrs] new tickets created with AgentTicketPhone or AgentTicketEmail Sent: Feb 2, 2010 05:03 Hi there!! why new tickets created with AgentTicketPhone or AgentTicketEmail do not generate a new email for the customer with the TicketID?? Is this the normal behavior or can i modify it trough the sysconfig area? Thanks in advance! --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ Sent from my BlackBerry®