Locking a ticket allows the technician who has it locked to work on it exclusively. This way, there are no conflicts of "who saved it last" because only one technician can be working on the ticket at a time. Once the technician is done with it and it is unlocked, the ticket can then be "checked out" by another technician. Does that make any sense? ====================== Joe Fusco Network Manager Ocean Dental Corporate Offices 2322 W. 7th Avenue Stillwater, OK 74074 Ph: 405.707.0600 Fax: 405.707.0602 Email: jfusco@coxinet.net Customer Service: The state of voluntary subjection to a customer, the condition of being bound to service. -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of James Marcinek Sent: Thursday, September 22, 2005 3:26 PM To: otrs@otrs.org Subject: [otrs] What does locking a ticket do? I know this may sound silly but can someone let me know what this does? We're in the process of piloting this and I can't figure it out (I looked in the doc's...) Thanks, James _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/