Is it or will it be possible to configure OTRS so Agents can access tickets from the web browsers on mobile phones? Thank you. -- Wes Plate Automatic Duck, Inc. http://www.wesplate.com http://www.automaticduck.com
Hi Wes! On Mo, Mai 23, 2005 at 08:43:23 -0700, Wes Plate wrote:
Is it or will it be possible to configure OTRS so Agents can access tickets from the web browsers on mobile phones?
Thats possible already. OTRS is a normal web application which cann be accessed via a browser. The browsers of mobile phones should be able to work with the web interface, I know no reason why this shouldn't work. You can even switch to another HTML layout called Lite, so the interface is more concise and more useable with browsers of mobile phones, data traffic is reduced.
Wes Plate
Hope that helps, Christian -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
On 5/24/05 12:38 AM, "Christian Schoepplein" wrote:
Thats possible already. OTRS is a normal web application which cann be accessed via a browser.
I will try again but in the past it did not work for me. -- Wes Plate Automatic Duck, Inc. http://www.wesplate.com http://www.automaticduck.com
Hello! You're best bet would be to make your own theme, editing the dtl files: http://doc.otrs.org/1.3/en/html/dtl-theme.html The "lite" theme would be a good start point, as it's really simple, but it may necessary to make it more compatible with the mobile phones that you're using. That would be a really nice addon ;) On 24 May 2005 at 7:01, Wes Plate wrote:
On 5/24/05 12:38 AM, "Christian Schoepplein" wrote:
Thats possible already. OTRS is a normal web application which cann be accessed via a browser.
I will try again but in the past it did not work for me.
-- Wes Plate Automatic Duck, Inc. http://www.wesplate.com http://www.automaticduck.com
--- Victor R. Rodriguez Departamento de Sistemas Valoraciones del Mediterraneo, S.A. ---
participants (3)
-
Christian Schoepplein -
Victor Rodriguez Cortes -
Wes Plate