
Can you set up a Distribution List capability? On certain tickets, I have to send out notification (canned responses) to a pre-defined group of people. Would be it possible to have something like this setup in the admin section?

Hi Jake, On Wed, Apr 09, 2003 at 08:55:11AM -0400, Covert, Jake wrote:
Can you set up a Distribution List capability?
On certain tickets, I have to send out notification (canned responses) to a pre-defined group of people. Would be it possible to have something like this setup in the admin section?
The admin email feature (http://yourhost/otrs/index.pl?Action=AdminEmail) in OTRS 1.1 comes with a group recipient options. -=> Sends a admin email to users in a group (e.g. users, admin, devel-notify, ...) I think it would be overkill if there is a more detail mailing list manager in OTRS. Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "The number of Unix installations has grown to 10, with more expected." The Unix Programmer's Manual, 2nd Edition, June 1972
participants (2)
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Covert, Jake
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Martin Edenhofer