Hi Michel, Thanks for the response! That is exactly what I am looking for. Unfortunately I'm still running into a few issues though. I have the new fields in the AdminUserForm.dtl. I have modified the sub UserUpdate and sub UserAdd in User.pm. It seems like I am missing a modification somewhere though. The Param variable coming into UserUpdate has all of the preferences (with the exception of the two I've added). Do you have any idea where this param map gets created/are modifications required there? The variables I'm setting in AdminUserForm are being set as follows: <tr> <td class="contentkey">$Text{"Phone Number"}: </td> <td class="contentvalue"> </td> </tr> Also, last time I tried replying to a message it was not attached to my original thread. I feel stupid for not being able to figure this out but I am just responding by clicking your email in the top of my page... doing something wrong? Again, any help you can give me is much appreciated. You have already saved me a lot of time by pointing me in the User.pm direction. Scott Hi Scott, Depending on what you'd need to achieve, it might be easiest to store the phone number in the agent's preferences. It would be an easier feat to add a preference value, than to add an actual user (agent) attribute. The last would need an API and database change. You said you 'modified the html' - I take it that you've modified the AdminUserForm.dtl template; that's a first step, and that's good. Second and third steps would be to add the field to the actual database, for instance via mysql or so, and the adding of the field to the backend API in Kernel/System/User.pm I hope this helps, ((enjoy)) - Michiel Beijen