On 05/19/2014 03:40 AM, Michiel Beijen wrote:

Hi Steve,

Is the OTRS user a member of the apache group?

See http://otrs.github.io/doc/manual/admin/3.3/en/html/manual-installation-of-ot... Hi Michiel,

We are running on 64 bit CentOS 6.5. This was the permissions command I used: bin/otrs.SetPermissions.pl --otrs-user=otrs --otrs-group=apache --web-user=apache --web-group=apache /opt/otrs Does this seem correct? Should the --web-user be otrs? Also I just ran usermod -G apache otrs less /etc/group ... apache:x:48:otrs ... Thanks, Steve

On Fri, May 16, 2014 at 2:11 PM, Steve Clark wrote:

...

Hmm...

drwxrwxr-x 16 otrs apache 4096 Jan 28 2013 var drwxrwsr-x 5 otrs apache 20480 May 15 15:12 var/tmp drwxrwsr-x 137 otrs apache 12288 May 16 08:02 var/tmp/CacheFileStorable/ drwxrwsr-x 2 apache apache 4096 May 16 08:04 var/tmp/CacheFileStorable/DynamicField/ -rw-rw-r-- 1 apache apache 353 May 16 08:02 var/tmp/CacheFileStorable/DynamicField/4305254fe4dae751808d76237ed4338f

Do these perms look OK?

Thanks, Steve

On 05/16/2014 08:02 AM, Gerald Young wrote:

File does not exist is not going to be fixed with permissions unless the permissions are to be applied to a parent folder where apache or otrs user has no access.

On Fri, May 16, 2014 at 7:58 AM, Steve Clark wrote:

...

On 05/16/2014 07:33 AM, Sander Goudswaard wrote:

I believe you need to run bin/otrs.SetPermissions.pl and/or bin/otrs.DeleteCache.pl

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This is strange - the file is there and has the same permissions as all the other files in that directory.

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-- Stephen Clark *NetWolves Managed Services, LLC.* Director of Technology Phone: 813-579-3200 Fax: 813-882-0209 Email: steve.clark@netwolves.com http://www.netwolves.com