ok, i see now. once you manually install the first 3 packages (as described in the itsm documentation), you can install the rest through the package manager. thanks for your help. Mike Conigliaro ProActive Technologies conigliaro@getproactivenow.com 203.239.0440 ext:317 www.getproactivenow.com Zurell, Falko wrote:

Yes you are right. But for some reason you have to download the modules from the otrs website manually and load them into your otrs by hand.

This worked for me

Falko Zurell

Head of Application Management falko.zurell@idmedia.com Mobil +49 (0)160 - 3 62 52 77

/i-d media AG Ohlauer Straße 43 D-10999 Berlin

Tel +49 (0)30 - 2 59 47 - 357 Fax +49 (0)30 - 2 59 47 - 471 www.idmedia.com

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----- Originalnachricht ----- Von: otrs-bounces@otrs.org An: otrs@otrs.org Gesendet: Thu Jul 19 21:20:32 2007 Betreff: [otrs] installing itsm on top of existing otrs 2.2

i just upgraded our otrs installation to 2.2, and now i want to give the itsm module a try. but i was wondering why i dont see the itsm packages in the package manager. am i correct in assuming that itsm is just another module (like faq, calendar, etc.) that i can add to my existing otrs without breaking it?

-- Mike Conigliaro ProActive Technologies conigliaro@getproactivenow.com 203.239.0440 ext:317 www.getproactivenow.com _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

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