Ummm... You're missing something there (exactly in Config.pm): $Self->{TicketStorageModule} = 'Kernel::System::Ticket::ArticleStorageFS'; $Self->{ArticleDir} = '/usr/share/otrs/var/article'; You must specify that you want to use the filesystem to store the articles ;) Oh! That's for v1.3.2, maybe it's different for v2.0 beta. Regards, On 6 May 2005 at 12:32, Tejas Desai wrote:

I am trying to change the directory where the attachments end up in otrs. In order to do so I created a new directory in otrs and put the following lines in the Config.pm:

# article fs dir $Self->{ArticleDir} = '/opt/otrs/uploads';

But the attachments still end up in the database I guess because I don't see them anywhere. Please let me know what I need to change in order to get this working.

Thank You,

Tejas Desai UCLA LONI

--- Victor R. Rodriguez Departamento de Sistemas Valoraciones del Mediterraneo, S.A. ---