Ok. Great! ********************************* Jake Covert Infrastructure Analyst Electronic Data Systems PSIC Support Group (586) 986-9698 Work (586) 518-3859 Pager http://www.eds.com ********************************* -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Martin Edenhofer Sent: Thursday, February 19, 2004 1:43 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] PhoneView question On Thu, Feb 19, 2004 at 08:21:15AM -0500, Covert, Jake wrote:

Ok, I'm remembering now. A way to initiate an email to an existing customer. Maybe the usage is a little hidden, but not sure the new phone view matches up with this functionality.

Jake, it's not the new phone view. It's a new module. http://host/otrs/index.pl?Action=AgentEmail PS: It's not activ in the demo system. Because it's the best way to spam people. Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/