Hi Gary, On Mon, Aug 18, 2003 at 03:15:51PM +0800, Gary Chan wrote:

After using the OTRS system to download the emails, the emails are still in the mailbox. Where can I configure in order to allow the emails to be downloaded into the OTRS system and not leaving any emails in the mailbox ?

What kind of receiving emails do you use? (http://doc.otrs.org/1.1/html/receiving-email.html) If you use the bin/PostMasterPOP3.pl (Via POP3 account) the the emails should be deleted from the server after downloading.

Gary

Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson