There's a SysConfig option to define whether the ticket overviews show the last subject or the ticket title... Ticket -> Frontend::Agent::TicketOverview ->Ticket::Frontend::OverviewSmall###ColumnHeader Am 05.08.2016 um 10:05 schrieb Julius Haake:

Dear List, if I change a Ticket title over "additional ITSM fields" (I dont know the precise english translation, sorry) the changed title is only shown in the ticket, but not in the ticket queue listing, nor if I lock the ticket in "my locked tickets".

Is this a known bug or a feature? :-)

BR Julius

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