Every ticket has a history feature that shows who changed the ticket and when. does that sound helpful? regards -- ZA On Tue, 2006-03-14 at 13:57 +0100, Rudolf Harney wrote:

Hi,

Does somome know, how I get the last time, a ticket was chenged (i.e. someone worked on it)? otrs-tools (not database querries) prefered. We need that for internal statistics ...

Thanks, Rudolf

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting fr Ihr OTRS System? => http://www.otrs.de/