Is there any special methods that I need to be aware of before I upgrade my install of OTRS from 2.1.4 to 2.1.6? -Jeff -- Jeff Shepherd Technical Specialist jeffs@tolisgroup.com TEL: 480-505-0488 x223 FAX: 480-505-0492 "Success usually comes to those who are too busy to be looking for it" - Henry David Thoreau (1817-1862)
Hi Jeff - I think you should refer to the UPGRADING doc in the installation package - this appears to outline all the procedures you should follow in the upgrade. Please report back about how you go, as I am looking to do this also. Regards Kate Jeff Shepherd wrote:
Is there any special methods that I need to be aware of before I upgrade my install of OTRS from 2.1.4 to 2.1.6?
-Jeff
Anyone use the rpm directly over 2.1.5? Any issues? -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Kate Goodwin Sent: Wednesday, March 07, 2007 10:02 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Upgrading 2.1.4 to 2.1.6... Hi Jeff - I think you should refer to the UPGRADING doc in the installation package - this appears to outline all the procedures you should follow in the upgrade. Please report back about how you go, as I am looking to do this also. Regards Kate Jeff Shepherd wrote:
Is there any special methods that I need to be aware of before I upgrade my install of OTRS from 2.1.4 to 2.1.6?
-Jeff
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Yes, I did...... Stopped OTRS stopped Apache ran the 2.1.6 rpm started Apache started OTRS Done.... Regards, Peter -----Oorspronkelijk bericht----- Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens David Wojciechowski Verzonden: donderdag 8 maart 2007 4:07 Aan: User questions and discussions about OTRS.org Onderwerp: RE: [otrs] Upgrading 2.1.4 to 2.1.6... Anyone use the rpm directly over 2.1.5? Any issues? -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Kate Goodwin Sent: Wednesday, March 07, 2007 10:02 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Upgrading 2.1.4 to 2.1.6... Hi Jeff - I think you should refer to the UPGRADING doc in the installation package - this appears to outline all the procedures you should follow in the upgrade. Please report back about how you go, as I am looking to do this also. Regards Kate Jeff Shepherd wrote:
Is there any special methods that I need to be aware of before I upgrade my install of OTRS from 2.1.4 to 2.1.6?
-Jeff
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? =http://www.otrs.com/
Thanks! I did exactly that, everything ran fine! I was just making sure that there were no special things that needed to be done before the upgrade. The announcement just said to upgrade without any information if it was a blind upgrade or if there were steps that needed to be taken. Thanks again! -Jeff Beugen, Peter van wrote:
Yes, I did...... Stopped OTRS stopped Apache ran the 2.1.6 rpm started Apache started OTRS Done....
Regards, Peter
-----Oorspronkelijk bericht----- Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens David Wojciechowski Verzonden: donderdag 8 maart 2007 4:07 Aan: User questions and discussions about OTRS.org Onderwerp: RE: [otrs] Upgrading 2.1.4 to 2.1.6...
Anyone use the rpm directly over 2.1.5? Any issues?
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Kate Goodwin Sent: Wednesday, March 07, 2007 10:02 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Upgrading 2.1.4 to 2.1.6...
Hi Jeff - I think you should refer to the UPGRADING doc in the installation package - this appears to outline all the procedures you should follow in the upgrade. Please report back about how you go, as I am looking to do this also.
Regards Kate
Jeff Shepherd wrote:
Is there any special methods that I need to be aware of before I upgrade my install of OTRS from 2.1.4 to 2.1.6?
-Jeff
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? =http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? =http://www.otrs.com/
Hi How to implement a password policy ? We have a lot og users in the otrs, all with the same password (stupid, YES i know) But now to make a password policy, that will force new users to be created with a "good strong" password, and how to get existing users to change the weak password? Med venlig hilsen Michael Dahl Teknisk support konsulent Tlf. +45 9934 9871 Tlf. +45 2249 1227 md@amproduction.dk ______________________ AM Production Riihimækivej 6 DK-9200 Aalborg SV Tlf. +45 99 34 98 00 Fax +45 99 34 98 01 am@amproduction.dk www.amproduction.dk
participants (6)
-
Beugen, Peter van -
David Wojciechowski -
Jeff Shepherd -
Kate Goodwin -
Michael Dahl -
Nils Breunese (Lemonbit)