User questions and discussions about OTRS. wrote:
That´s a config option and if it activated, you can see all tickets from your company.
How does it work out which tickets belong to the same company? Using customer groups, e-mail domain name, or some other method? Thanks Greg -- Greg Bolshaw Flamble ~ 8 Royal Parade ~ London ~ W5 1ET Tel: +44 (0)20 8997 5000 Fax: +44 (0)20 8997 0048 greg@flamble.co.uk
Hi, These are tickets with the same CustomerID.
That´s a config option and if it activated, you can see all tickets from your company.
How does it work out which tickets belong to the same company? Using customer groups, e-mail domain name, or some other method?
Regards, Markus Ruecker -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
participants (2)
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Greg Bolshaw -
Markus Ruecker