Hi there on the list. I searched the documentation and the list but didn't find something equal.. What exactly is with the "From" field in the "PhoneView" (if I enter a new ticket). The only thing I always get ifs "RFC.." or "invalid MX". In the meanwhile I tried to stop this MX in Config.pm by setting it to "0" but it did not work, so I tried the "installer.pl" but it was in "Secure Mode" Also it did not work to set this to "0". What is the need of the "From" field if I have a customer number and is it somehow possible to set this to a default? Or let it added a default automatically? In this, it would be nice to cut of this "default add" away from the CustomerID if the Customer adds himself over the webinterface. OTRS 1.0.0 RC 2 SuSE Linux 7.3 Sparc By the way: the RPMs are not arch-independent and need to be installed with --noarch. It should work with "BuildArchitectures: noarch " in the header of the specfile. I tried to make a new style and for this I wanted, that the DTL identifies itself with its name, so I let sed add a line "<h1>filname.dtl</h1>" at the beginning of each dtl file.But than OTRS couldn't read its dtl. If I added this line by hand in an editor it worked. Do I need to do it now all by hand or is there something like a "DTL-Debug" config switch in the Config? Last but not least, a happy new year to you all, even if it is a little bit late. Greetings to all I know. thorsten -- Tech-Support __ Thorsten Wandersmann Philips SC | \ _ _ Phone: +49-911-2001-1220 Nuremberg |__/ | | * | * | \ / Fax: +49-911-2001-1102 | |_| | | | |_/ \ SERI: tcmc_twm@tcmcn1 Stromerstr. 5-7 | | | | | | | _\ email: t.wandersmann@philips.com 90443 Nuremberg S_E_M_I_C_O_N_D_U_C_T_O_R_S *** Sametime enabled ***