Additional Dropdowns on Customer Interface
Dear All We would like to employ OTRS as an internal ticketing system for a telecoms network. For statistical purposes we would like to post tickets against specifics sites (locations with equipment). Is it possible (or can it easily be done) to add additional drop downs lists on the customer interface with location IDs? If possible, how? Louis DISCLAIMER This message is intended solely for the individual(s) and entity(s) to which it is addressed. It is confidential and may contain legally privileged information. Any unauthorized review, use, copying, storage, disclosure or distribution of this e-mail and any attachments is strictly prohibited. If you are not the named recipient or have otherwise received this communication in error, please destroy this message from your system and kindly notify the sender by e-mail.
Hi I have now figured out that one can use the freetext field to create additional drop downs. One field I would like to use will have more than 200 entries. Instead of adding the values through the graphical user interface, I would like to do it directly to the storage location of the freetext. Would somebody be able to direct me to where the freetext fields are stored? Thanks Louis From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Louis Becker Sent: 18 May 2010 09:43 To: otrs@otrs.org Subject: [otrs] Additional Dropdowns on Customer Interface Dear All We would like to employ OTRS as an internal ticketing system for a telecoms network. For statistical purposes we would like to post tickets against specifics sites (locations with equipment). Is it possible (or can it easily be done) to add additional drop downs lists on the customer interface with location IDs? If possible, how? Louis DISCLAIMER This message is intended solely for the individual(s) and entity(s) to which it is addressed. It is confidential and may contain legally privileged information. Any unauthorized review, use, copying, storage, disclosure or distribution of this e-mail and any attachments is strictly prohibited. If you are not the named recipient or have otherwise received this communication in error, please destroy this message from your system and kindly notify the sender by e-mail.
On 05/27/2010 05:34 AM, Louis Becker wrote:
Hi
I have now figured out that one can use the freetext field to create additional drop downs. One field I would like to use will have more than 200 entries. Instead of adding the values through the graphical user interface, I would like to do it directly to the storage location of the freetext. Would somebody be able to direct me to where the freetext fields are stored?
Thanks
Louis
* *
*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Louis Becker *Sent:* 18 May 2010 09:43 *To:* otrs@otrs.org *Subject:* [otrs] Additional Dropdowns on Customer Interface
Dear All
We would like to employ OTRS as an internal ticketing system for a telecoms network. For statistical purposes we would like to post tickets against specifics sites (locations with equipment). Is it possible (or can it easily be done) to add additional drop downs lists on the customer interface with location IDs? If possible, how?
Louis
DISCLAIMER
This message is intended solely for the individual(s) and entity(s) to which it is addressed. It is confidential and may contain legally privileged information. Any unauthorized review, use, copying, storage, disclosure or distribution of this e-mail and any attachments is strictly prohibited. If you are not the named recipient or have otherwise received this communication in error, please destroy this message from your system and kindly notify the sender by e-mail.
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Is there a way to do this in the agent interface when creating a new ticket? -- Stephen Clark NetWolves Sr. Software Engineer III Phone: 813-579-3200 Fax: 813-882-0209 Email: steve.clark@netwolves.com www.netwolves.com
Hi,
I have now figured out that one can use the freetext field to create additional drop downs. One field I would like to use will have more than 200 entries. Instead of adding the values through the graphical user interface, I would like to do it directly to the storage location of the freetext. Would somebody be able to direct me to where the freetext fields are stored?
$OTRS_HOME/Kernel/Config/Files/ZZZAuto.pm Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project
Steve I am new to OTRS and have just started playing around recently. I have been able to add drop-downs to the customer interface, "phone-ticket" interface and "compose answer" interface. For Compose: Under Frontend::Agent::Ticket::ViewCompose Frontend::Agent::Ticket::ViewCompose###TicketFreeText change value under "Content" column to 1 where number "Key" column corresponds to your configured FreeText Key For Phone Tickets Frontend::Agent::Ticket::ViewPhoneNew###TicketFreeText, same method as for Compose. My agent interface only has "Phone-Ticket" and "Email-Ticket" buttons. I have been searching for a way to have a "New Ticket" button in the agent interface. From your question it sounds like you have a "New Ticket" option for your agents or do you use the "phone ticket" interface? If you have "New Ticket" option, how did you enable it? Louis -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Steve Clark Sent: 27 May 2010 12:03 To: User questions and discussions about OTRS. Cc: Louis Becker Subject: Re: [otrs] Additional Dropdowns on Customer Interface On 05/27/2010 05:34 AM, Louis Becker wrote:
Hi
I have now figured out that one can use the freetext field to create additional drop downs. One field I would like to use will have more than 200 entries. Instead of adding the values through the graphical user interface, I would like to do it directly to the storage location of the freetext. Would somebody be able to direct me to where the freetext fields are stored?
Thanks
Louis
* *
*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Louis Becker *Sent:* 18 May 2010 09:43 *To:* otrs@otrs.org *Subject:* [otrs] Additional Dropdowns on Customer Interface
Dear All
We would like to employ OTRS as an internal ticketing system for a telecoms network. For statistical purposes we would like to post tickets against specifics sites (locations with equipment). Is it possible (or can it easily be done) to add additional drop downs lists on the customer interface with location IDs? If possible, how?
Louis
DISCLAIMER
This message is intended solely for the individual(s) and entity(s) to which it is addressed. It is confidential and may contain legally privileged information. Any unauthorized review, use, copying, storage, disclosure or distribution of this e-mail and any attachments is strictly prohibited. If you are not the named recipient or have otherwise received this communication in error, please destroy this message from your system and kindly notify the sender by e-mail.
DISCLAIMER
This message is intended solely for the individual(s) and entity(s) to which it is addressed. It is confidential and may contain legally privileged information. Any unauthorized review, use, copying, storage, disclosure or distribution of this e-mail and any attachments is strictly prohibited. If you are not the named recipient or have otherwise received this communication in error, please destroy this message from your system and kindly notify the sender by e-mail.
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Is there a way to do this in the agent interface when creating a new ticket? -- Stephen Clark NetWolves Sr. Software Engineer III Phone: 813-579-3200 Fax: 813-882-0209 Email: steve.clark@netwolves.com www.netwolves.com --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Louis Becker wrote : [...]
My agent interface only has "Phone-Ticket" and "Email-Ticket" buttons. I have been searching for a way to have a "New Ticket" button in the agent interface. From your question it sounds like you have a "New Ticket" option for your agents or do you use the "phone ticket" interface? If you have "New Ticket" option, how did you enable it?
Hello Louis, you already have the right buttons, there is no single "new ticket" button. "Phone-Ticket" is for inbound tickets where a customer contacts you and "Email-Ticket" is for outbound tickets where you contact a customer. By having two masks you can define different workflows since each mask is configurable on its own. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de
Hi Alexander I am a bit slow. Are you saying that one can reconfigure the "phone ticket" type to become a "new ticket" type which will allow agents to create new tickets. Where would on change the button graphics and label? Louis -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Alexander Halle Sent: 28 May 2010 08:48 To: User questions and discussions about OTRS. Subject: Re: [otrs] "new ticket" button [was: Additional Dropdowns onCustomer Interface] Louis Becker wrote : [...]
My agent interface only has "Phone-Ticket" and "Email-Ticket" buttons. I have been searching for a way to have a "New Ticket" button in the agent interface. From your question it sounds like you have a "New Ticket" option for your agents or do you use the "phone ticket" interface? If you have "New Ticket" option, how did you enable it?
Hello Louis, you already have the right buttons, there is no single "new ticket" button. "Phone-Ticket" is for inbound tickets where a customer contacts you and "Email-Ticket" is for outbound tickets where you contact a customer. By having two masks you can define different workflows since each mask is configurable on its own. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ DISCLAIMER This message is intended solely for the individual(s) and entity(s) to which it is addressed. It is confidential and may contain legally privileged information. Any unauthorized review, use, copying, storage, disclosure or distribution of this e-mail and any attachments is strictly prohibited. If you are not the named recipient or have otherwise received this communication in error, please destroy this message from your system and kindly notify the sender by e-mail.
Louis Becker wrote :
I am a bit slow. Are you saying that one can reconfigure the "phone ticket" type to become a "new ticket" type which will allow agents to create new tickets. Where would on change the button graphics and label?
Hi Louis sorry, I will try to explain it better. 1. You have 2 buttons for new tickets, one for inbound and one for outbound tickets. 2. OTRS is not designed to merge these 2 functions into one button. 3. You can rename labels in OTRS to use your own wording. Please see : http://doc.otrs.org/developer/2.4/en/html/c1306.html#custom-translation-file 4. To replace the graphics I would simply exchange the files on the server. You can find the path by looking at the URL of the icon. Maybe it's also possible to set the file name via SysConfig. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de
Alexander Changed ContentItem AgentTicketPhone in Ticket.xml file. Changed Description, Name and Image and it seems to work. Louis Becker Project Control Manager T +264 (0) 85 555 0000 C +264 (0) 85 551 0136 F +264 (0) 855 202 010 mailto:Louis.Becker@leo.na http://www.leo.na -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Alexander Halle Sent: 28 May 2010 12:22 To: User questions and discussions about OTRS. Subject: Re: [otrs] "new ticket" button [was: Additional Dropdowns onCustomer Interface] Louis Becker wrote :
I am a bit slow. Are you saying that one can reconfigure the "phone ticket" type to become a "new ticket" type which will allow agents to create new tickets. Where would on change the button graphics and label?
Hi Louis sorry, I will try to explain it better. 1. You have 2 buttons for new tickets, one for inbound and one for outbound tickets. 2. OTRS is not designed to merge these 2 functions into one button. 3. You can rename labels in OTRS to use your own wording. Please see : http://doc.otrs.org/developer/2.4/en/html/c1306.html#custom-translation-file 4. To replace the graphics I would simply exchange the files on the server. You can find the path by looking at the URL of the icon. Maybe it's also possible to set the file name via SysConfig. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ DISCLAIMER This message is intended solely for the individual(s) and entity(s) to which it is addressed. It is confidential and may contain legally privileged information. Any unauthorized review, use, copying, storage, disclosure or distribution of this e-mail and any attachments is strictly prohibited. If you are not the named recipient or have otherwise received this communication in error, please destroy this message from your system and kindly notify the sender by e-mail.
Hi Louis,
While your approach WORKS, you really should not have touched the XML
file - this will be replaced when you upgrade OTRS. Instead, you can
use Admin > SysConfig via the GUI to do the updates. This way (a) you
don't have to mess with XML file hacking and (b) your changes are
nicely preserved if you upgrade.
((enjoy))
Michiel Beijen
R&D
Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl]
OTRS AG
Norsk-Data-Str. 1
61352 Bad Homburg
GERMANY
T: +31 (0) 6457 42418
F: +49 (0) 9421 56818-18
I: http://www.otrs.com
Business Location: Bad Homburg, Country Court: Bad Homburg, HRB 10751,
VAT ID: DE256610065
Chairman: Burchard Steinbild, Managing Board: André Mindermann
GET OTRS::ITSM 2.0 NOW - including the brand new change management
module! It´s the only ITIL® V3 compatible open-source IT Service
Management solution certified by PinkVERIFY worldwide! -
http://bit.ly/dv4CJF
On Fri, May 28, 2010 at 3:19 PM, Louis Becker
Alexander
Changed ContentItem AgentTicketPhone in Ticket.xml file. Changed Description, Name and Image and it seems to work.
Louis Becker Project Control Manager T +264 (0) 85 555 0000 C +264 (0) 85 551 0136 F +264 (0) 855 202 010 mailto:Louis.Becker@leo.na http://www.leo.na
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Alexander Halle Sent: 28 May 2010 12:22 To: User questions and discussions about OTRS. Subject: Re: [otrs] "new ticket" button [was: Additional Dropdowns onCustomer Interface]
Louis Becker wrote :
I am a bit slow. Are you saying that one can reconfigure the "phone ticket" type to become a "new ticket" type which will allow agents to create new tickets. Where would on change the button graphics and label?
Hi Louis
sorry, I will try to explain it better.
1. You have 2 buttons for new tickets, one for inbound and one for outbound tickets.
2. OTRS is not designed to merge these 2 functions into one button.
3. You can rename labels in OTRS to use your own wording. Please see : http://doc.otrs.org/developer/2.4/en/html/c1306.html#custom-translation-file
4. To replace the graphics I would simply exchange the files on the server. You can find the path by looking at the URL of the icon. Maybe it's also possible to set the file name via SysConfig.
Regards
Alexander
-- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de
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Hi Michiel
How can I then change the NavBar to display "New Ticket" instead of "Phone-Ticket". It this possible from SysConfig?
Louis Becker
Project Control Manager
T +264 (0) 85 555 0000
C +264 (0) 85 551 0136
F +264 (0) 855 202 010
mailto:Louis.Becker@leo.na
http://www.leo.na
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michiel Beijen
Sent: 28 May 2010 15:07
To: User questions and discussions about OTRS.
Subject: Re: [otrs] "new ticket" button [was: Additional DropdownsonCustomer Interface]
Hi Louis,
While your approach WORKS, you really should not have touched the XML
file - this will be replaced when you upgrade OTRS. Instead, you can
use Admin > SysConfig via the GUI to do the updates. This way (a) you
don't have to mess with XML file hacking and (b) your changes are
nicely preserved if you upgrade.
((enjoy))
Michiel Beijen
R&D
Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl]
OTRS AG
Norsk-Data-Str. 1
61352 Bad Homburg
GERMANY
T: +31 (0) 6457 42418
F: +49 (0) 9421 56818-18
I: http://www.otrs.com
Business Location: Bad Homburg, Country Court: Bad Homburg, HRB 10751,
VAT ID: DE256610065
Chairman: Burchard Steinbild, Managing Board: André Mindermann
GET OTRS::ITSM 2.0 NOW - including the brand new change management
module! It´s the only ITIL® V3 compatible open-source IT Service
Management solution certified by PinkVERIFY worldwide! -
http://bit.ly/dv4CJF
On Fri, May 28, 2010 at 3:19 PM, Louis Becker
Alexander
Changed ContentItem AgentTicketPhone in Ticket.xml file. Changed Description, Name and Image and it seems to work.
Louis Becker Project Control Manager T +264 (0) 85 555 0000 C +264 (0) 85 551 0136 F +264 (0) 855 202 010 mailto:Louis.Becker@leo.na http://www.leo.na
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Alexander Halle Sent: 28 May 2010 12:22 To: User questions and discussions about OTRS. Subject: Re: [otrs] "new ticket" button [was: Additional Dropdowns onCustomer Interface]
Louis Becker wrote :
I am a bit slow. Are you saying that one can reconfigure the "phone ticket" type to become a "new ticket" type which will allow agents to create new tickets. Where would on change the button graphics and label?
Hi Louis
sorry, I will try to explain it better.
1. You have 2 buttons for new tickets, one for inbound and one for outbound tickets.
2. OTRS is not designed to merge these 2 functions into one button.
3. You can rename labels in OTRS to use your own wording. Please see : http://doc.otrs.org/developer/2.4/en/html/c1306.html#custom-translation-file
4. To replace the graphics I would simply exchange the files on the server. You can find the path by looking at the URL of the icon. Maybe it's also possible to set the file name via SysConfig.
Regards
Alexander
-- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de
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AAATicket.dtl in /opt/otrs/Kernel/Output/HTML/Standard but I think that it could be overridden by OTRS updates... or in /opt/otrs/Kernel/Language/(your language file) if not english. MV
Today I'm doing a really bad work ... it could be the weather in Italy... ;)
Options: Ticket -> Frontend::Agent::ModuleRegistration
*
*
*Frontend::Module###AgentTicketPhone*
*
*
*
*
On Fri, May 28, 2010 at 5:18 PM, Marco Vannini
AAATicket.dtl in /opt/otrs/Kernel/Output/HTML/Standard but I think that it could be overridden by OTRS updates... or in /opt/otrs/Kernel/Language/(your language file) if not english.
MV
On 05/28/2010 03:24 AM, Louis Becker wrote:
Steve
I am new to OTRS and have just started playing around recently. I have been able to add drop-downs to the customer interface, "phone-ticket" interface and "compose answer" interface.
For Compose: Under Frontend::Agent::Ticket::ViewCompose Frontend::Agent::Ticket::ViewCompose###TicketFreeText change value under "Content" column to 1 where number "Key" column corresponds to your configured FreeText Key
For Phone Tickets Frontend::Agent::Ticket::ViewPhoneNew###TicketFreeText, same method as for Compose.
My agent interface only has "Phone-Ticket" and "Email-Ticket" buttons. I
Mine only has "Phone-Ticket" and "Email-Ticket" buttons also that is what I was referring to. Sorry for the confusion and thanks for the explanation. Also I have done some investigation and have the following questions: 1) I can only get free fields to appear in ticket zoom. 2) What is the link field for - I get a broken link if I click on it: http://myotrs.server.com/handle?query=$LQData{"TicketFreeText1"}
have been searching for a way to have a "New Ticket" button in the agent interface. From your question it sounds like you have a "New Ticket" option for your agents or do you use the "phone ticket" interface? If you have "New Ticket" option, how did you enable it?
Louis
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Steve Clark Sent: 27 May 2010 12:03 To: User questions and discussions about OTRS. Cc: Louis Becker Subject: Re: [otrs] Additional Dropdowns on Customer Interface
On 05/27/2010 05:34 AM, Louis Becker wrote:
Hi
I have now figured out that one can use the freetext field to create additional drop downs. One field I would like to use will have more than 200 entries. Instead of adding the values through the graphical user interface, I would like to do it directly to the storage location of the freetext. Would somebody be able to direct me to where the freetext fields are stored?
Thanks
Louis
* *
*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Louis Becker *Sent:* 18 May 2010 09:43 *To:* otrs@otrs.org *Subject:* [otrs] Additional Dropdowns on Customer Interface
Dear All
We would like to employ OTRS as an internal ticketing system for a telecoms network. For statistical purposes we would like to post tickets against specifics sites (locations with equipment). Is it possible (or can it easily be done) to add additional drop downs lists on the customer interface with location IDs? If possible, how?
Louis
DISCLAIMER
This message is intended solely for the individual(s) and entity(s) to which it is addressed. It is confidential and may contain legally privileged information. Any unauthorized review, use, copying, storage, disclosure or distribution of this e-mail and any attachments is strictly prohibited. If you are not the named recipient or have otherwise received this communication in error, please destroy this message from your system and kindly notify the sender by e-mail.
DISCLAIMER
This message is intended solely for the individual(s) and entity(s) to which it is addressed. It is confidential and may contain legally privileged information. Any unauthorized review, use, copying, storage, disclosure or distribution of this e-mail and any attachments is strictly prohibited. If you are not the named recipient or have otherwise received this communication in error, please destroy this message from your system and kindly notify the sender by e-mail.
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Is there a way to do this in the agent interface when creating a new ticket?
-- Stephen Clark NetWolves Sr. Software Engineer III Phone: 813-579-3200 Fax: 813-882-0209 Email: steve.clark@netwolves.com www.netwolves.com
Hi Steve See comments in line.
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Steve Clark Sent: 28 May 2010 15:08 To: User questions and discussions about OTRS. Cc: Louis Becker Subject: Re: [otrs] Additional Dropdowns on Customer Interface
Mine only has "Phone-Ticket" and "Email-Ticket" buttons also that is what I was referring to. Sorry for the confusion and thanks for the explanation.
Also I have done some investigation and have the following questions: 1) I can only get free fields to appear in ticket zoom.
I can also see freetext on right hand side of summary ticket in Queue view.
2) What is the link field for - I get a broken link if I click on it: http://myotrs.server.com/handle?query=$LQData{"TicketFreeText1"}
You can disable the link functionality by removing the tick mark under Core::TicketFreeText in SysConfig. Otherwise you can specify you own URL and "$LQData{"TicketFreeText1"}" part will be replaced with your selection in the dropdown list.
-- Stephen Clark NetWolves Sr. Software Engineer III Phone: 813-579-3200 Fax: 813-882-0209 Email: steve.clark@netwolves.com www.netwolves.com --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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participants (6)
-
Alexander Halle -
Louis Becker -
Marco Vannini -
Michiel Beijen -
Nils Leideck - ITSM -
Steve Clark