On Sunday, February 08, 2004 5:38 PM Matteo Sgalaberni wrote:

I upgraded from 1.1 to 1.2 beta 2, i tarred xvz the 1.2 over 1.1 , it's rigth?

We provide a document describing the necessary steps, it's UPGRADING in otrs' home. Basically, the above is it, although you should have been taking a backup beforehand.

but i have discovered two strange things in customer area:

Order by don't take care of the "show closed/open ticket" state. When i order i show only open tickets.

This is a configurable option on http://localhost/otrs/index.pl?Action=AdminCustomerUser.

In form New Ticket I didn't show any operator/queue in combo box...

These are the possible options to reshape the dropdown: # CustomerPanelSelectionType # (To: seection type. Queue => show all queues, SystemAddress => show all system # addresses;) [Queue|SystemAddress] $Self->{CustomerPanelSelectionType} = 'Queue'; # $Self->{CustomerPanelSelectionType} = 'SystemAddress'; # CustomerPanelSelectionString # (String for To: selection.) # use this for CustomerPanelSelectionType = Queue # $Self->{CustomerPanelSelectionString} = 'Queue: <Queue> - <QueueComment>'; $Self->{CustomerPanelSelectionString} = '<Queue>'; # use this for CustomerPanelSelectionType = SystemAddress # $Self->{CustomerPanelSelectionString} = '<Realname> <<Email>> - Queue: <Queue> - <QueueComment>'; # CustomerPanelOwnSelection # (If this is in use, "just this selection is valid" for the CustomMessage.) # $Self->{CustomerPanelOwnSelection} = { # # QueueID => String # '1' => 'First Queue!', # '2' => 'Second Queue!', # };

bugs or my mis-under-intelligence?:)

That's what _you_ say ;-)) Regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388