Hi, Yael Naveh schrieb:

Dear List,

I'm trying to integrate one of our systems with OTRS, I need to execute a specific code on new ticket opening.

Is there any way to do so without digging into OTRS source code?

You can insert you new tickets in a special queue e.g. "inbox". Create a generic-agent-job which * searches for all tickets in this queue * move them to a queue "to-be-done" * and executes a cmd for each ticket Instead of the queue you can use any other ticket-property for marking yet un-triggered tickets e.g. freetext-fields like "already-triggered" set to "yes" after the postmaster-job was executed.

Thank you for your attention,

Yael Naveh

Bye, Alex p.s. Another way would be to use ticket-events, but here you need to write your own event-module.