I can't seem to find this in the docs (please forgive me if I'm just too thick to find it). What are the differences between Pending Auto Close + and Pending Auto Close -? I'd just like to know EXACTLY how OTRS is going to behave before I start using this feature. Thanks, Zeke -- mailto:jdehnert@caymas.com James "Zeke" Dehnert Phone: 707 283 5042 Fax: 707 283 5001 -= Eschew Obfuscation =- "Life is racing, everything else is just waiting" Coo! => http://www.inference.phy.cam.ac.uk/dasher
They're just example pending states, "+" will put the case "closed successful" after pending time is reached, "-" will put the case "closed unsuccessful" after pending time is reached. The two different closed states are simply to inform you that you can have a wide range of closed states (we have a closed state for each category of problem, then we take stats on this), rather than having to close all cases with just one "closed" status. Regards Stuart On Fri, 2005-09-16 at 18:06, Dehnert James Sr wrote:
I can't seem to find this in the docs (please forgive me if I'm just too thick to find it).
What are the differences between Pending Auto Close + and Pending Auto Close -?
I'd just like to know EXACTLY how OTRS is going to behave before I start using this feature.
Thanks, Zeke
-- mailto:jdehnert@caymas.com James "Zeke" Dehnert Phone: 707 283 5042 Fax: 707 283 5001 -= Eschew Obfuscation =- "Life is racing, everything else is just waiting" Coo! => http://www.inference.phy.cam.ac.uk/dasher
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how do you modify the time after you choose to pending auto close + to
close the ticket?
On 9/16/05, Stuart Caie
They're just example pending states, "+" will put the case "closed successful" after pending time is reached, "-" will put the case "closed unsuccessful" after pending time is reached.
The two different closed states are simply to inform you that you can have a wide range of closed states (we have a closed state for each category of problem, then we take stats on this), rather than having to close all cases with just one "closed" status.
Regards Stuart
On Fri, 2005-09-16 at 18:06, Dehnert James Sr wrote:
I can't seem to find this in the docs (please forgive me if I'm just too thick to find it).
What are the differences between Pending Auto Close + and Pending Auto Close -?
I'd just like to know EXACTLY how OTRS is going to behave before I start using this feature.
Thanks, Zeke
-- mailto:jdehnert@caymas.com James "Zeke" Dehnert Phone: 707 283 5042 Fax: 707 283 5001 -= Eschew Obfuscation =- "Life is racing, everything else is just waiting" Coo! => http://www.inference.phy.cam.ac.uk/dasher
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Hi, Duarte: I change TicketCounter.log, all days with a cronjob, I put it all days at 0. Any problem apear since 6 months. Alvaro. Duarte Cordeiro wrote:
Hi,
Yesterday we've created with our ticket number 19000. Adding this to our system id (that I wrongly choose as 10), we have a ticket numbers like 1019000.
I would like to reset this number every year, so what I would like to know is:
- if I change the number in TicketCounter.log do the ticket numbering restart ?
- Is there any implication to this ? Does otrs stops working correctly? What happens if a user reply to a ticket number that exists twice in the database?
Thanks,
Duarte Cordeiro
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-- *Alvaro López* alopez@genetsis.com mailto:alopez@genetsis.com www.genetsis.com http://www.genetsis.com C/ Francisca Delgado, 11, 3º. Arroyo de la Vega, 28108 - Alcobendas - (Madrid) T. 916574120 - F. 916574130 La información contenida en el presente correo electrónico es secreta y confidencial, y es de uso exclusivo del destinatario arriba indicado. Si usted no es el destinatario señalado, por favor, notifíquelo al remitente y borre este mensaje de su disco duro. Cualquier otro uso que haga del mismo está estrictamente prohibido.
participants (5)
-
Alvaro Lopez -
Chaden Hite -
Dehnert James Sr -
Duarte Cordeiro -
Stuart Caie