Has anyone been able to configure OTRS to use Windows 2003 Active Directory as the customer backend? If so, are there any quick and dirty guides? The install documents reference using LDAP as the backend, but I'm not quite sure how AD <==> LDAP mappings would look. (btw, my Active Dir. config is pretty vanilla from what I understand...) Thanks in advance. :-) ============================ Jake Covert IT Administrator Enterprise Automotive Systems (EAS) Phone: 586.755.3180 x 147 Fax: 586.759.3679 ============================