On Mon, 9 Jan 2012 11:49:08 +0530, "Nikhil Joshi" wrote:

Hi,

I have configured OTRS and I have added new customized ticket states.

I have added the new customized states in Ticket -> Frontend::Agent::Ticket::ViewNote, and view state option is enabled.

But I cannot see those ticket states in "next state type" in note template.

Hi, Two suggestions: 1st) Do you have Ticket::Frontend::AgentTicketNote###State: enabled? 2nd) If you use Apache w/ mod_perl did you enabled PerlModule Apache::Reload? Regards, Roy Kaldung -- Roy Kaldung e-mail: roy@kaldung.com