As you might have noticed, you are experiencing issues with your smtp server configuration. The otrs version you are using only supports "plain" smtp, so no ssl. Please check your settings. Kind regards, Michiel Beijen Software Consultant +31 6 457 42 418 Bee Free IT + http://beefreeit.nl On Apr 30, 2009 5:58 PM, "Amanpreet Singh" wrote: hi, i have installed OTRS on Debian, its working fine sending & receiving the tickets, i have set a auto responder for new tickets in the queue, the problem is the sender of the ticket never receive the auto response, system log shows the following errors: OTRS-PM3-10[15211]: [Notice][Kernel::System::Ticket::TicketCreate] New Ticket [1053/Test Ticket-032] created (TicketID=134,Queue=Suppo$ OTRS-PM3-10[15211]: [Error][Kernel::System::Email::SMTP::Send][Line:87]: Can't use from: ! Enable debug for more info! OTRS-PM3-10[15211]: [Notice][Kernel::System::Ticket::Article::SendAutoResponse] Sent auto response (SendAutoReply) for Ticket [1053] ($ OTRS-PM3-10[15211]: [Notice][main::FetchMail] Fetched 1 email(s) from aman@eurus.net@pop.fatcow.com. when enable the debug,shows OTRS-PM3-10[11202]: [Notice][Kernel::System::Ticket::TicketCreate] New Ticket [1051/Test Ticket-030] created (TicketID=132,Queue=Suppo$ OTRS-PM3-10[11202]: [Error][Kernel::System::Email::SMTP::Send][Line:127]: Can't connect to smtp.fatcow.com: Bad file descriptor! OTRS-PM3-10[11202]: [Notice][Kernel::System::Ticket::Article::SendAutoResponse] Sent auto response (SendAutoReply) for Ticket [1051] ($ OTRS-PM3-10[11202]: [Notice][main::FetchMail] Fetched 1 email(s) from aman@eurus.net@pop.fatcow.com. help plz, thanks in advance. -- regards: Amanpreet Singh --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/