Thanks Alexander, I was able to modify the parameter and now I can re-open the tickets using the notes action. Agustín. -----Mensaje original----- De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Alexander Halle Enviado el: martes, 27 de octubre de 2009 8:54 Para: User questions and discussions about OTRS. Asunto: Re: [otrs] How to re-open a ticket that was closed by mistake Agustin de Landa Gil wrote :

Is there a way to reopen a Ticket that was closed by mistake.

Hello Augustin, simply add a note to the ticket and there set the status to open. If you can't do this in the note mask then you have to configure it first in the SysConfig under Ticket::Frontend::AgentTicketNote###State. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/