Pending state new ticket
When I create a new ticket I can only choose states with type 'open'. When I create a new ticket I often want to use state with name 'waiting for customer' which is of type 'pending auto'. How do I set OTRS to allow me to choose a state with type 'pending auto' or 'pending reminder' for new tickets I create from the admin interface? Met vriendelijke groet, with kind regards, William Edwards Cyberfusion - Hosting voor webbureaus en bedrijfskritische applicaties W. https://www.cyberfusion.nl/ E. wedwards@cyberfusion.nl T. 040 - 711 44 96
Hi, 31.12.2018 16:38 - William Edwards | Cyberfusion schrieb: > When I create a new ticket I can only choose states with type 'open'.
When I create a new ticket I often want to use state with name 'waiting for customer' which is of type 'pending auto'.
Without any changes on your installation done, you should be able to select pending and/or closed states. You have to check system configuration (Agent Ticket Phone new for example) to check if valid state types are set correctly and second option could be ACL you should check for restrictions. kind regards -- Florian
participants (2)
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Florian Edlhuber -
William Edwards | Cyberfusion