New subject: LDAP & Active Directory

25 May 2006

      Yeah, maybe I'm wrong and this worked for my agents. But we also get our customer data from the AD. There is a section with the mapping of OTRS fields to AD fields in our Config.pm. This tells OTRS where to find the data in the AD scheme fields. We can fetch names, telephonnumbers and department information from AD with this.
A few days ago I posted our Config.pm on this list as an example. Maybe you can search for it as I doesn't have access to our config from here (I'm on vacation in Italy).

Kind regards

Falko Zurell
Head of Application Management
I-D Media AG
Ohlauer Strasse 43
D-10999 Berlin

fon: +49 (0)30 - 2 59 47 - 357
fax: +49 (0)30 - 2 59 47 - 111
mobile: +49 (0)160 - 3 62 52 77
web: http://www.idmedia.com
mail: falko.zurell@idmedia.com

----- Original Message -----
From: otrs-bounces
Sent: 25.05.2006 17:37
To: "User questions and discussions about OTRS.org" 
Subject: RE: RE: [otrs] LDAP & Active Directory

Hmmmm, the documentation says this is for "ADMIN" users, not actually =
"CUSTOMERS" and from what I've found so far playing with it today, this =
does seem to be the case!

You've really got customer users working using this?? I don't know what =
else to do on this anymore ...

=20

-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of =
falko.zurell@idmedia.com
Sent: 25 May 2006 16:34
To: User questions and discussions about OTRS.org
Subject: AW: RE: [otrs] LDAP & Active Directory

Yes,  this section has done the magic at our installation.
But I don't actually know where the web based settings are saved.

Kind regards

Falko Zurell
Head of Application Management
I-D Media AG
Ohlauer Strasse 43
D-10999 Berlin

fon: +49 (0)30 - 2 59 47 - 357
fax: +49 (0)30 - 2 59 47 - 111
mobile: +49 (0)160 - 3 62 52 77
web: http://www.idmedia.com
mail: falko.zurell@idmedia.com

----- Original Message -----
From: otrs-bounces
Sent: 25.05.2006 11:26
To: "User questions and discussions about OTRS.org" 
Subject: RE: [otrs] LDAP & Active Directory

You mean this section Falko?

# UserSyncLDAPMap
# (map if agent should create/synced from LDAP to DB after login)
    $Self->{UserSyncLDAPMap} =3D3D {
        # DB -> LDAP
        Firstname =3D3D> 'givenName',
        Lastname =3D3D> 'sn',
        Email =3D3D> 'mail',
    };

I do have this (EXACTLY entered like this) in the Config.pm file. Am I =
=3D missing anything else??

The other query I have is about where the actual data is stored relating =
=3D to the LDAP settings. I changed most of the entries through the web =
=3D based sysconfig, and they have been saved, but they DON'T appear in =
the =3D config.pm file.

Does anyone know in which file they reside???

=3D20

-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of =
=3D falko.zurell@idmedia.com
Sent: 25 May 2006 09:44
To: User questions and discussions about OTRS.org
Subject: AW: [otrs] LDAP & Active Directory

Hi Gary,

Do you need excessiv data from the AD? We also have our customers =3D =
authenticate against an AD but didn't had to import one customer in the =
=3D Mysql DB. This is done automatically by OTRS if needed when a =
Customer =3D log in first.

There is a special parameter in the Config.pm which provides this =3D
functionality:

$Self->{"UserSyncLDAPMap"} =3D3D ...

Make sure this is set to your values and not commented out.

Kind regards

Falko Zurell
Head of Application Management
I-D Media AG
Ohlauer Strasse 43
D-10999 Berlin

fon: +49 (0)30 - 2 59 47 - 357
fax: +49 (0)30 - 2 59 47 - 111
mobile: +49 (0)160 - 3 62 52 77
web: http://www.idmedia.com
mail: falko.zurell@idmedia.com

----- Original Message -----
From: otrs-bounces
Sent: 25.05.2006 09:55
To: 
Subject: [otrs] LDAP & Active Directory

Hi,

Ok so I have OTRS installed on a suse Linux box and it all works fine, =
=3D I've even got users authenticating against a Windows Active =
Directory =3D ...

Now the problem is, as I understand it even though you can authenticate =
=3D against an LDAP server, you STILL need the users in the local MySql =
DB =3D (right or wrong?) ... This isn't ideal, but also isn't the end of =
the =3D world but my problem then is how do I do a mass import of users =
(read:
CUSTOMERS not ADMINS!) into the DB?

I see there is one particular script that MAY help me (sync-ldap2db.pl) =
=3D but there is no documentation on this so can anyone help me out at =
all =3D as I am pulling my hair out right now!!!

Any help at all would be greatly appreciated

Gary

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AW: RE: RE: [otrs] LDAP & Active Directory

falko.zurell＠idmedia.com

Gary Stanley

Volker.Lipper＠de.mecglobal.com

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