Is it possible to don't need users on OTRS? I just want people to fill a form with: - Department (Sales / Support) - Name - E-Mail - Main domain (I run a hosting company) - Message - Priority that's because I wanna give support to non-clients too, like ppl with doubts on my hosting plans, or that want special plans... thanks
On Saturday, January 17, 2004 3:00 PM
MEGA Hospedagem
Is it possible to don't need users on OTRS?
I just want people to fill a form with:
You don't need customer users in OTRS, your customer users (or any form) can simply send a mail to one of your system email adresses. All you need is at least one agent account to answer the inquiries. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
thanks again, Robert
it worked perfectly
i'm piping all mails to |bin/PostMaster.pl
now probably my 2 last doubts about OTRS:
1) is it possible to make that all mails sent to support@domain.com
goes to Support queue, and all mails sent to sales@domain.com goes to
Sales queue?
2) is is possible to define the priority of the mail sent to
PostMaster.pl ?
thanks
RK> On Saturday, January 17, 2004 3:00 PM
RK> MEGA Hospedagem
Is it possible to don't need users on OTRS?
I just want people to fill a form with:
RK> You don't need customer users in OTRS, your customer users (or any form) RK> can simply send a mail to one of your system email adresses. RK> All you need is at least one agent account to answer the inquiries. RK> hth, RK> Robert Kehl RK> -- RK> ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg RK> http://www.otrs.de/ :: Tel. +49 (0)6172 4832388 RK> _______________________________________________ RK> OTRS mailing list: otrs - Webpage: http://otrs.org/ RK> Archive: http://lists.otrs.org/pipermail/otrs RK> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs RK> Support oder Consulting für Ihr OTRS System? =>> http://www.otrs.de/ -- Best regards, MEGA mailto:comercial@megahospedagem.com.br
On Saturday, January 17, 2004 9:46 PM
MEGA Hospedagem
1) is it possible to make that all mails sent to support@domain.com goes to Support queue, and all mails sent to sales@domain.com goes to Sales queue? 2) is is possible to define the priority of the mail sent to PostMaster.pl ?
For both, .procmailrc is your friend: http://doc.otrs.org/1.1/html/receiving-email-cmd.html It's well documented, so I don't repeat it here. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
participants (2)
-
MEGA Hospedagem -
Robert Kehl