Thats what comes of bashing it against the wall :-) I had everything running nicely and then decided to do a CVS. I am quite used to CVS and so it should not have been a problem. Anyhow, I removed everything and started again. Now I have an error when trying to get the database initialised. Every time I try it says access for user root@localhost denied. I am not running X as root of course. Should I be running as otrs or something? Ian
Hi Ian,
I had everything running nicely and then decided to do a CVS. I am quite used to CVS and so it should not have been a problem. Anyhow, I removed everything and started again.
So you did a new install?
Now I have an error when trying to get the database initialised. Every time I try it says access for user root@localhost denied.
Remember the database-name -user and -password you have set during the installation (installer.pl) Have a look in your Config.pm, the database section will show it to you ...
I am not running X as root of course. Should I be running as otrs or something?
X has nothing to do with OTRS! PS. Execute SetPermissions.sh with the right parameters!!! Markus Ruecker -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
Markus Ruecker wrote:
So you did a new install?
Hi Marcus,
My apologies, that was a terrible email I sent! After the CVS, I attempted to do the update to the database. I kept getting denied access though and I even tried using SetPermissions. Anyhow, in the end I decided to try again. I removed the rpms for otrs and mysql and reinstalled from scratch. When I tried to run otrs up with rcotrs start, it barfed complaining about Config.pm not having the correct write permissions so I ran chmod 666 on it. Now otrs runs but when I try to go to installer.pl, I get the error about user root@localhost denied. I am using SuSE 9.0 and the mysql rpms for that release. Ian
Hi Ian,
My apologies, that was a terrible email I sent!
No problem...
After the CVS, I attempted to do the update to the database.
OK...
I kept getting denied access though and I even tried using SetPermissions.
The SetPermissions.sh will only do the chown and chmod to the OTRS files...
Anyhow, in the end I decided to try again. I removed the rpms for otrs and mysql and reinstalled from scratch.
If you want to use the CVS version, why are you going to install the OTRS rpms?
When I tried to run otrs up with rcotrs start, it barfed complaining about Config.pm not having the correct write permissions so I ran chmod 666 on it. Now otrs runs but when I try to go to installer.pl, I get the error about user root@localhost denied.
You have a problem with the rights at your MySQL Server. It seems that the user root@localhost (which you have to use if you want to create a new database) has a password set or that the user does not exist. But this has nothing to do with OTRS. Be sure that your MySQL installation is ok. Maybe you can use one of the admin tools for MySQL... PS. Have a look at the (CVS) manual. The installation part for the tar.gz file could be very interesting for you... Markus Ruecker -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
Hi Markus and all, All sorted and running with the CVS version after a look at the mysql stuff. I guess I should not try stuff late at night when I am a newbie ;) Many thanks for the help and the new feature is great, thanks! Ian
Hi Ian,
All sorted and running with the CVS version after a look at the mysql stuff.
Great...
I guess I should not try stuff late at night when I am a newbie ;)
Things happen, even if you are not a newbie...
Many thanks for the help and the new feature is great, thanks!
Remember, the CVS version is a developer version! Maybe you want to read the cvs-log list too to see the changes made in CVS... Markus Ruecker -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
participants (2)
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Ian J Maude -
Markus Ruecker