Just to finish this thread in case it's useful for anyone else. I used formail -t -xFrom: to extract the from header, then looked that up using the command below, then used formail -A "X-OTRS-CustomerNo: %s" to set the header before passing it to PostMaster.pl ...paul 2008/11/9 Paul Dale :

I was able to put it in an external perl program which I can call in a preprocessor before the mail goes into Otrs.

if ( my %Uid = $CommonObject{CustomerUserObject}->CustomerSearch( PostMasterSearch => $Param{CustomerUserEmail} ) ) {

my @uids = keys %Uid; my $user_login = pop(@uids); my @CustomerIDs = $CommonObject{CustomerUserObject}->CustomerIDs( User => $user_login ); my $CustomerID = pop( @CustomerIDs ) # Add mail header X-OTRS-CustomerNo: $CustomerID }

2008/11/9 Jie(Jack) Zhu :

...

I don't think there is such function.

But it is a nice idea though.

-----Original Message----- From: Paul Dale [mailto:paul.dale@gmail.com] Sent: 2008年11月9日 13:03 PM To: otrs@otrs.org Subject: [otrs] Associating a group with a CustomerID?

Is it possible to have anyone with a given CustomerID automatically added to a group or queue?

Thanks,

Paul

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