Kindly please provide me LDAP integration steps. I have tried from the document it does not work kindly please provide clear step by step document. Regards,     Aqueel Ahmed Network Engineer Amana Contracting & Steel Buildings - Corporate Office T:  +971 4 885 4447 Extn: 7105 F:  +971 4 885 9010 M: +971 50 389 8261 E:  aqueel.ahmed@amanabuildings.com W: http://mis-moss:14769/personal/aqueel_ahmed/    Please think before you print.  Do you really need to print this email?     -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of otrs-request@otrs.org Sent: Monday, July 12, 2010 4:00 PM To: otrs@otrs.org Subject: otrs Digest, Vol 22, Issue 30 Send otrs mailing list submissions to otrs@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-request@otrs.org You can reach the person managing the list at otrs-owner@otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. FW: Agent Email-Ticket doesn't work (jverhoeff@beckhoff.nl) 2. I am out sick and will be returning only on Tuesday 07/13 (Sri.Ramadurai@hitachigst.com) 3. Re: Remove system Email from CC field when answering a ticket (TanaT) ---------------------------------------------------------------------- Message: 1 Date: Mon, 12 Jul 2010 09:46:25 +0200 From: jverhoeff@beckhoff.nl Subject: [otrs] FW: Agent Email-Ticket doesn't work To: otrs@otrs.org Message-ID: Content-Type: text/plain; charset="us-ascii" Hello, Does anybody have an idea about this problem? _____________________________________________ From: Jurjen Verhoeff Sent: woensdag 7 juli 2010 14:25 To: 'otrs@otrs.org' Subject: Agent Email-Ticket doesn't work Hello, For some reason the Email-Ticket (Create new email-ticket and send this out (outbound)) doesn't work for me. When I click the link Email-Ticket I get an empty screen with only the header. When I click the Phone-Ticket it works correct and I can create a new ticket. Please advice how to find this issue: - I use the windows version 2.4.7 of OTRS on a windows XP prof SP3, - Apache log give messages about an uninitialized value: [Tue Jul 06 11:29:51 2010] [error] [client 172.18.1.153] Use of uninitialized value $_ in -d at C:/PROGRA~1/OTRS/StrawberryPerl/perl/lib/CGI.pm line 4083., referer: http://172.18.1.156/otrs/index.pl?Action=AgentTicketQueue http://172.18.1.156/otrs/index.pl?Action=AgentTicketQueue [Tue Jul 06 11:29:51 2010] [error] [client 172.18.1.153] Use of uninitialized value $_ in -d at C:/PROGRA~1/OTRS/StrawberryPerl/perl/lib/CGI.pm line 4083., referer: http://172.18.1.156/otrs/index.pl?Action=AgentTicketQueue http://172.18.1.156/otrs/index.pl?Action=AgentTicketQueue I see also messages about the system ID I have no idea if this has something to do with it: I haven't attached the log file because its to big, if necessary I can attach an selection. I hope someone can help? Best Regards, Jurjen Verhoeff -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.otrs.org/pipermail/otrs/attachments/20100712/c574ef1e/attachmen... ------------------------------ Message: 2 Date: Mon, 12 Jul 2010 04:02:44 -0700 From: Sri.Ramadurai@hitachigst.com Subject: [otrs] I am out sick and will be returning only on Tuesday 07/13 To: otrs@otrs.org Message-ID: Content-Type: text/plain; charset=US-ASCII I will be out of the office starting 07/12/2010 and will not return until 07/13/2010. I will be on medical leave returning to work on Tuesday 07/13. Please contact the SAP Hotline on all SAP issues. Please contact my Manager, Charles Yeh, on all other issues. ------------------------------ Message: 3 Date: Mon, 12 Jul 2010 13:48:07 +0200 From: TanaT Subject: Re: [otrs] Remove system Email from CC field when answering a ticket To: "User questions and discussions about OTRS." Message-ID: <4C3B00F7.3020201@hitec.fr> Content-Type: text/plain; charset=UTF-8; format=flowed Hello Amit Sharma, It works, thank you ! Best regards. TanaT Amit Sharma a ?crit :

Hi,

Here is the solution.

I tried and it worked for me as well!

http://lists.otrs.org/pipermail/otrs/2009-March/025993.html

regards, amit

--- On *Fri, 9/7/10, TanaT //* wrote:

From: TanaT Subject: [otrs] Remove system Email from CC field when answering a ticket To: otrs@otrs.org Date: Friday, 9 July, 2010, 9:58 PM

Hi,

It looks stupid, but I tried many settings without success...

If a customer send a message to my OTRS system : otrs@mycompany.fr http://in.mc324.mail.yahoo.com/mc/compose?to=otrs@mycompany.fr (fetched via POP3) When I use a template to reply to it, the system fills CC with otrs@mycompany.fr http://in.mc324.mail.yahoo.com/mc/compose?to=otrs@mycompany.fr I'd rather my users not to have to remove it manually...

How to leave it blank ?

(I tried both "yes" and "no" settings in Frontend::Agent::Ticket::ViewCompose -> Ticket::Frontend::ComposeReplaceSenderAddress -> Ticket::Frontend::ComposeExcludeCcRecipients and other things... )

Thanks for reading.

Have a good day.

TanaT

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

------------------------------------------------------------------------

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

-- M. Anatole TOLLARD HITEC 61, rue Jean Jaur?s 91160 CHAMPLAN Tel. : 0033 1 69 74 10 90 Fax : 0033 1 69 74 10 99 Mail : technic@hitec.fr Site : http://www.hitec.fr ------------------------------ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ End of otrs Digest, Vol 22, Issue 30 ************************************