I did create a bug as I am requesting this for a long time too ... Thanks to DO it as we look silly when users are told to do faqs (and they took lot of time to do it) and then it is not working :) http://bugs.otrs.org/show_bug.cgi?id=5342 thanks Philippe World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using.