How to prevent unauthorized person submit ticket via email?
Is there way to verify the from email address so that only valid customer can submit ticket via email? If YES, which module am I supposed to modify to include this function?
Hi Alex, On Fri, May 16, 2003 at 04:55:27PM -0700, Alex Zheng wrote:
Is there way to verify the from email address so that only valid customer can submit ticket via email? If YES, which module am I supposed to modify to include this function?
It's not implemented yet. It's on the todo list for 1.2. -Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ --
On Fri, May 16, 2003 at 04:55:27PM -0700, Alex Zheng wrote:
Is there way to verify the from email address so that only valid customer can submit ticket via email? If YES, which module am I supposed to modify to include this function?
It's not implemented yet. It's on the todo list for 1.2.
As a workaround, you could use the POP3 features of OTRS: Use your mail system only to deliver mail from wanted recipients to a new to be created box, and use the PostamasterPOP3.pl to pull from that box only. There are several ways to get your mail server filter out unwanted recipients. The simplest way is to create a WHITELIST. You can also connect your mail server to your LDAP or whatever directory server your are using, if any, and only let the email coming from known customers through, f.e. Hope this helps Robert Kehl
Helo Alex, a simple way is the procmail filter: :0 * ^From:.*(azheng@monterey.k12.ca.us|otrs|support@monterey.k12.ca.us) { :0 fwh | grep -vi 'X-OTRS-' 0: fwh | formail -A "X-OTRS: ACCEPT" } # next rules .... # and now proceessed into otrs :0 D * ^X-OTRS:.*ACCEPT | /opt/otrs/bin/PostMaster.pl # here you can placed the bounce of the rest On 16 May 2003 at 16:55, Alex Zheng wrote:
Is there way to verify the from email address so that only valid customer can submit ticket via email? If YES, which module am I supposed to modify to include this function?
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participants (4)
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Alex Zheng -
Martin Edenhofer -
Robert Kehl -
Uwe Ahrendt