Hello, As somebody installed on Mandrake 10.1 with success ? Pb with perl Pb with httpd Thanks for your help Bernard
Here is my problem :
Hi,
I have just installed otrs (i am a newbee) and i nedd some help.
I can't join this url : http://my_server/otrs/installer.pl
Forbidden You don't have permission to access /otrs/installer.pl on this server.
My config :
Mandrake 10.1 in my commonhttpd.conf : (i think my error is here !! but i don't understand) (this file is included in httpd.conf), I don't know where i must write this lines :
With mod_perl (speed!): ======================= Add this to the mod_perl stuff section in httpd.conf [...]
Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/" Alias /otrs/ "/opt/otrs/bin/cgi-bin/"
SetHandler perl-script PerlHandler Apache::Registry Options ExecCGI PerlSendHeader On PerlSetupEnv On </Location> => The user must to be apache => I don't find the section where to add in commonnhttpd.conf ... I have try this :
<IfModule mod_alias.c>
Alias /icons/ /var/www/icons/ Alias /doc /usr/share/doc ScriptAlias /cgi-bin/ /var/www/cgi-bin/ ScriptAlias /protected-cgi-bin/ /var/www/protected-cgi-bin/ <IfModule mod_perl.c> Alias /perl/ /var/www/perl/ Alias /cgi-perl/ /var/www/perl/ Alias /otrs-web/ /opt/otrs/var/httpd/htdocs/ Alias /otrs/ /opt/otrs/bin/cgi-bin/
SetHandler perl-script PerlHandler Apache::Registry Options ExecCGI PerlSendHeader On PerlSetupEnv On </Location> </IfModule> </IfModule>
Thanks for your help,
Bernard
-----Message d'origine----- De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]De la part de Robert Kehl Envoyé : vendredi 21 janvier 2005 00:50 À : User questions and discussions about OTRS. Objet : Re: [otrs] Installation Bernard PRE schrieb:
As somebody installed on Mandrake 10.1 with success ?
Pb with perl Pb with httpd
What's wrong on MDK 10.1? I have it running here smoothly... With kind regards, Robert Kehl _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Bernard PRE schrieb:
Here is my problem :
I see. We have no RPM for Mandrake available right now, and I haven't got the time to do it in the near future. Perhaps someone else might be willing to? Follow the steps noted on: http://doc.otrs.org/1.3/en/html/install-cli.html A tipp: Do not note the necessary directives to install OTRS in Apache in commonhttpd.conf nor http2.conf or similar, but simply include this oneline *somewhere* in Apache's config (this could also be a virtual host!): Include /opt/otrs/scripts/apache2-httpd.include.conf Ensure to adapt the paths in there, and esp. in scripts/apache2-perl-startup.pl. Btw, I guess (with knowing a thing about it!) MandrakeSoft would be willing to include an OTRS RPM in their future releases of MandrakeLinux (at least in their PowerPack or server edition), providing it were well-formed and integrated as seamlessly as the usual server packages. This will most certainly mean a boost to OTRS, too. Different story, though. With kind regards, Robert Kehl PS: Although I'm willing to assist anyone in building the MDK package, say with testing and design, one will please note that the OTRS GmbH will be best to be contacted first in this matter. This allows constistent development. Thanks.
Just to avoid confusion: Robert Kehl wrote:
Btw, I guess (with knowing a thing about it!) MandrakeSoft would be willing to include an OTRS RPM in their future releases of MandrakeLinux
The first line must read: Btw, I guess (*without* knowing a thing about it!) ... With kind regards, Robert Kehl
Hi,
I have include /opt/otrs/scripts/apache2-httpd.include.conf but i have this
error :
#set Apache::PerlRun Mode for /cgi-perl Alias
Here is my problem :
I see. We have no RPM for Mandrake available right now, and I haven't got the time to do it in the near future. Perhaps someone else might be willing to? Follow the steps noted on: http://doc.otrs.org/1.3/en/html/install-cli.html A tipp: Do not note the necessary directives to install OTRS in Apache in commonhttpd.conf nor http2.conf or similar, but simply include this oneline *somewhere* in Apache's config (this could also be a virtual host!): Include /opt/otrs/scripts/apache2-httpd.include.conf Ensure to adapt the paths in there, and esp. in scripts/apache2-perl-startup.pl. Btw, I guess (with knowing a thing about it!) MandrakeSoft would be willing to include an OTRS RPM in their future releases of MandrakeLinux (at least in their PowerPack or server edition), providing it were well-formed and integrated as seamlessly as the usual server packages. This will most certainly mean a boost to OTRS, too. Different story, though. With kind regards, Robert Kehl PS: Although I'm willing to assist anyone in building the MDK package, say with testing and design, one will please note that the OTRS GmbH will be best to be contacted first in this matter. This allows constistent development. Thanks. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Bernard PRE schrieb:
Shutting down httpd-perl: [ OK ] Shutting down httpd2: [ OK ]
It seems you're trying to start one perl-enabled Apache 1.3.x and one Apache2, probably traing to load mod_perl2. This is not the wisest of all solutions. If you have no need for those two Apache, eliminate the 1.3.x one. Also make sure to not try to load mod_perl1 with Apache2 - it requires mod_perl2. hth, Robert Kehl
Excuse me, In my last post i make an error : I have included this line in httpd.conf : Include /opt/otrs/scripts/apache2-httpd.include.conf The path in scripts/apache2-perl-startup.pl are correct (i have installed in /opt/otrs) Bernard -----Message d'origine----- De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]De la part de Robert Kehl Envoyé : samedi 22 janvier 2005 01:47 À : User questions and discussions about OTRS. Objet : Re: [otrs] Installation Bernard PRE schrieb:
Here is my problem :
I see. We have no RPM for Mandrake available right now, and I haven't got the time to do it in the near future. Perhaps someone else might be willing to? Follow the steps noted on: http://doc.otrs.org/1.3/en/html/install-cli.html A tipp: Do not note the necessary directives to install OTRS in Apache in commonhttpd.conf nor http2.conf or similar, but simply include this oneline *somewhere* in Apache's config (this could also be a virtual host!): Include /opt/otrs/scripts/apache2-httpd.include.conf Ensure to adapt the paths in there, and esp. in scripts/apache2-perl-startup.pl. Btw, I guess (with knowing a thing about it!) MandrakeSoft would be willing to include an OTRS RPM in their future releases of MandrakeLinux (at least in their PowerPack or server edition), providing it were well-formed and integrated as seamlessly as the usual server packages. This will most certainly mean a boost to OTRS, too. Different story, though. With kind regards, Robert Kehl PS: Although I'm willing to assist anyone in building the MDK package, say with testing and design, one will please note that the OTRS GmbH will be best to be contacted first in this matter. This allows constistent development. Thanks. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
I have just installed otrs (i am a newbee) and i nedd some help.
I can't join this url : http://my_server/otrs/installer.pl
Forbidden You don't have permission to access /otrs/installer.pl on this server.
I had the same issue, and the trouble was permission, check it, probably you don't change the owner, and the group. Check too the apache config, you need to change User and Group.
I hope that it can help you. Alvaro.
in case you are on fedora, do "setenforce 0" and that
will turn off selinux.
--- Alvaro Lopez
I have just installed otrs (i am a newbee) and i nedd some help.
I can't join this url : http://my_server/otrs/installer.pl
Forbidden You don't have permission to access /otrs/installer.pl on this server.
I had the same issue, and the trouble was permission, check it, probably you don't change the owner, and the group. Check too the apache config, you need to change User and Group.
I hope that it can help you.
Alvaro.
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? => http://www.otrs.de/
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participants (4)
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Alvaro Lopez -
Bernard PRE -
Robert Kehl -
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