On Friday, September 17, 2004 5:47 PM Ruairi Hickey wrote:

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I've installed 1.3b4 on debian sarge and run through the initial configuration. Now after 2 or 3 selections within otrs when I click on something I get bounce somewhere else within otrs and I get a new session. These 'ghost' sessions never close ...

What version of Apache/mod_perl are you using?

Regards,

Robert Kehl

Apache/2.0.50 (Debian GNU/Linux) mod_perl/1.99_14 Perl/v5.8.4 PHP/4.3.8-9 Server at helpdesk.dkit.ie Port 80 Thnks Ruairi

On Friday, September 17, 2004 10:51 PM Ruairi Hickey wrote:

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What version of Apache/mod_perl are you using?

Apache/2.0.50 (Debian GNU/Linux) mod_perl/1.99_14 Perl/v5.8.4 PHP/4.3.8-9 Server at helpdesk.dkit.ie Port 80

What Apache/mod_perl exactly?

# aptitude show apache2 libapache2-mod-perl2 | egrep '(Version|Paket)'

I've got these difficulties with mod_perl/1.99_12 and Apache's below 2.0.50-8, and am now running mod_perl/1.99_14-4 on a 2.0.50-12 without any problems. Besides the one in front of the monitor *g*

With kind regards,

Robert Kehl

# aptitude show apache2 libapache2-mod-perl2 | egrep '(Version|Paket)' Version: 2.0.50-12 Version: 1.99.14-4 guess that doesn't help.... Ruairi

On Friday, September 17, 2004 11:41 PM Ruairi Hickey wrote:

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# aptitude show apache2 libapache2-mod-perl2 | egrep '(Version|Paket)' Version: 2.0.50-12 Version: 1.99.14-4

guess that doesn't help....

At least it means we're on the same boat. Let's see where the machines differ:

How's your Otrs bound into Apache? What does the specific conf files and parts of them look like?

I used the /opt/otrs/scripts/apache2-httpd.include.conf file for the config and set up a vhost as below.... # -- # added for OTRS (http://otrs.org/) # -- # agent, admin and customer frontend #ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/" #Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/" # load all otrs modules Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl # Apache::Reload - Reload Perl Modules when Changed on Disk PerlModule Apache::Reload PerlInitHandler Apache::Reload # set mod_perl2 options # ErrorDocument 403 /otrs/customer.pl ErrorDocument 403 /otrs/index.pl SetHandler perl-script PerlHandler ModPerl::Registry Options +ExecCGI PerlOptions +ParseHeaders </Location> # MaxRequestsPerChild (so no apache child will be to big!) MaxRequestsPerChild 400 =================== ServerAdmin ruairi.hickey@dkit.ie ServerName helpdesk.dkit.ie DocumentRoot /var/www/helpdesk.dkit.ie # agent, admin and customer frontend ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/" Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/" Options Indexes FollowSymLinks MultiViews AllowOverride None Order allow,deny allow from all </Directory> ScriptAlias /cgi-bin/ /opt/otrs/bin/cgi-bin/ AllowOverride None Options ExecCGI -MultiViews +SymLinksIfOwnerMatch Order allow,deny Allow from all </Directory> ErrorLog /var/log/apache2/error.log # Possible values include: debug, info, notice, warn, error, crit, # alert, emerg. LogLevel warn CustomLog /var/log/apache2/access.log combined ServerSignature On </VirtualHost> Thanks... Ruairi

Thanks Robert...if you're ever in Ireland I'll shout you a beer :-) Ruairi Robert Kehl wrote:

Ruairi Hickey schrieb:

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# set mod_perl2 options # ErrorDocument 403 /otrs/customer.pl ErrorDocument 403 /otrs/index.pl SetHandler perl-script PerlHandler ModPerl::Registry Options +ExecCGI PerlOptions +ParseHeaders </Location>

Shove the contents of this container into the Directory container in the VirtualHost below.

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ServerAdmin ruairi.hickey@dkit.ie ServerName helpdesk.dkit.ie DocumentRoot /var/www/helpdesk.dkit.ie

Why not set the DocumentRoot to /opt/otrs/bin/cgi-bin/ ?

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# agent, admin and customer frontend ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/"

If not following the above tipp, exchange CriptAlias with Alias here. You're running A2 /w mp1.99...

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Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"

[Container doesn't matter]

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</Directory>

ScriptAlias /cgi-bin/ /opt/otrs/bin/cgi-bin/

Delete the above line.

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AllowOverride None Options ExecCGI -MultiViews +SymLinksIfOwnerMatch Order allow,deny Allow from all </Directory>

The above is where the <Location> contents belong. Anything below here doesn't count.

hth,

Robert Kehl _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/