Hi Mike, I understand it now, it was very helpful, this is what I was looking for. Thank you. Derek Kiely On 10 July 2012 08:19, Michiel Beijen wrote:

Hi Derek,

The time zone in the calendar does not change the create time for tickets; create time for tickets would always be local time of the user. If I create a ticket at 7 AM, this will always be 7 AM no matter the time zone attached to the calendar of the queue. I hope this makes sense.

If you enable TimeZoneUser in the configuration (and TimeZoneAutoOffset as well) users see the tickets in their local time. Which means that if you'd create a ticket at 9AM CET, and someone in the UK is looking at the ticket, they see a create time of 8AM UK time; which is what you'd expect.

The time zone offset in the calendar is really used for calculating any escalations, it is used for calculating your actual business hours. -- Mike

On Mon, Jul 9, 2012 at 5:54 PM, Derek Kiely wrote:

...

Hi All,

I set up Core::Time::Calendar2 to have a TimeZone::Calendar2 of +5. I have then assigned this calendar to one of my queues, when I create a ticket in the queue it still shows the create time as the local time rather than the +5 hours time.

Any ideas on how to fix this? Is this possible?

I am using version 3.1.7 (upgraded recently from 2.4.4 via 3.0.1)

Derek Kiely

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