Richard, I have also been doing some research in this area, but I must admit I am still looking. I am looking to get OFBiz an OpenSource ERP solution running and reading the billing items from the OTRS database into OFBiz based invoices, but I am getting an OFBiz specialist to help me with this. At the moment, however I am using report writer tools such as DBXtra to read from the OTRS database and generate billing reports, which depending on your environment could be invoices. Hope this helps, Matt ------------------------------ Message: 3 Date: Sun, 16 Jul 2006 13:19:30 +0100 From: richard Subject: [otrs] Billing software To: otrs@otrs.org Message-ID: <1153052370.6760.9.camel@localhost> Content-Type: text/plain; charset=UTF-8 HowÅ* the list doing Been lurking for a while but finaly broke cover to ask a question. I have been using OTRS for about 6-7 months purley as a trouble ticketing solution + it helps me keep trak of customer info. Now the boss want to try and use it for billing as well. Problem is he has not decided on which billing/accountancy software to use or whether we will outsource it. Does anyone have any tried and tested suggestions? (there was note of someone using ooo to generate invoices, not sure he would go for that as he is using a similar Excel soultion at the moment :( regards richard This email has been scanned for Viruses. This account is protected from Spam and Viruses by NetCleanse. For more information please visit http://www.myglobalnetwork.com/netcleanse