Hi All, I am looking for a place to change the default FROM: address (otrs@<FQDN>) for the ticket notification emails. I found a Framework.xml and a Defaults.pm file with this info in it and I changed it but it doesn't seem to have worked. Is there a web address to manage this through the gui? What do I need to do to change the from: email address, display name and signature? ß--------------- OTRS Notification Master [otrs@ammo-server.ammocomp.com] Hi Lee, a ticket [2005112501000056] is assigned to you by "Chrissy". Comment: http://ammo-server.ammocomp.com/otrs/index.pl?Action=AgentZoom&TicketID=6 Your OTRS Notification Master ----------à Thanks,otrotrs Lee Connell Field Service Technician 15 Main St. Suite 10 Littleton, NH 03561 603-444-3937 -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.362 / Virus Database: 267.13.8/184 - Release Date: 11/27/2005
Lee A. Connell wrote:
Hi All,
I am looking for a place to change the default FROM: address (otrs@<FQDN>) for the ticket notification emails. I found a Framework.xml and a Defaults.pm file with this info in it and I changed it but it doesn't seem to have worked. Is there a web address to manage this through the gui?
What do I need to do to change the from: email address, display name and signature?
The Defaults.pm file isn't read by any script. You copy configuration settings out of there and put them in Config.pm. The three settings you need to change are: $Self->{'FQDN'} $Self->{NotificationSenderEmail} $Self->{NotificationSenderName} I believe these can all be changed using the SysConfig gui also, but I like to manually edit my config files so I don't use the gui much. S/ Matt M.
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Lee A. Connell -
Matt M.