Hi Jason,

Getting the following error when trying to install the ITSMTicket-1.0.5 package:

ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Fri Feb 29 09:48:27 2008

Message: Got a packet bigger than 'max_allowed_packet' bytes, SQL: 'INSERT INTO package_repository (name, version, vendor, filename, content_size, content_type, content, install_status, create_time, create_by, change_time, change_by) VALUES ('ITSMTicket', '1.0.5', 'OTRS AG', 'ITSMTicket-1.0.5.xml', '213', 'text/xml', ?, 'not installed', current_timestamp, 1, current_timestamp, 1)'

This is a problem in your database settings. 'max_allowed_packet' Please talk to your DB admin, or set your package size higher. Please read the requirements before installation ftp://ftp.otrs.org/pub/otrs/itsm/INSTALL-1.0.ITSM Please use the appropriate mailing list for futher questions. itsm@otrs.org Thank you.

Traceback (6635): Module: Kernel::System::Package::RepositoryAdd (v1.67) Line: 263 Module: Kernel::System::Package::PackageInstall (v1.67) Line: 565 Module: Kernel::Modules::AdminPackageManager::Run (v1.46.2.2) Line: 662 Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47

Anyone have any ideas I have tried uping the max_allowed_packet size..and this doesnt seem to do anything..

-- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann