Hi, I moved a queue under one queue to another queue (the queue "DigiZuite" was a subqueue of "Helpdesk" and was moved to be a subqueue of "Projects"). In Admin it looks fine: [cid:image001.png@01CBCC5A.250998E0] But in the Agent interface, the queue is still under Helpdesk: [cid:image002.png@01CBCC5A.250998E0] What goes wrong? I moved a bunch of queues last week when we were running OTRS 3.0.4 and that worked fine. Lars
Dear Lars, On 14.02.2011, at 15:16, Lars Jørgensen wrote:
I moved a queue under one queue to another queue (the queue "DigiZuite" was a subqueue of "Helpdesk" and was moved to be a subqueue of "Projects"). In Admin it looks fine:
But in the Agent interface, the queue is still under Helpdesk:
What goes wrong? I moved a bunch of queues last week when we were running OTRS 3.0.4 and that worked fine.
please run $OTRS_HOME/bin/otrs.CacheDelete.pl once and check your frontend again. Cheers, Nils — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project
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Lars Jørgensen -
Nils Leideck