Michiel, Thanks, I followed your your directions about re-installing the ITSM modules, after moving in the .rpmnew files, and it works. Did this on our test system, next week will complete upgrade on our operational system. Thanks, Phillip Lynn On 05/13/2011 10:13 AM, Michiel Beijen wrote:

Hi Philip,

On Fri, May 13, 2011 at 3:50 PM, Phillip Lynn wrote:

...

We are in the process of upgrading our OTRS system. Current version is OTRS 2.4.9 using ITSM. After upgrading to OTRS 2.4.10 we now have several files in otrs/Kernel/Output/HTML/Standard directory that are .rpmnew files. It appears the difference is with the ITSM entries on those files. Would it be best to run the upgrade, move the .rpmnew files into place and then re-apply ITSM to the system? Just re-installing the ITSM modules from the package manager would do! -- Mike

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-- Phillip Lynn Software Engineer II NetWolves Phone:813-579-3214 Fax:813-882-0209 Email: phillip.lynn@netwolves.com www.netwolves.com