REG : Problem in Fetching mail from OTRS
Dear All, After putting the Ignore rule in the OTRS , i started getting the mail but after few mail i am getting the following error : [Thu Sep 23 11:16:30 2010][Notice][Kernel::System::MailAccount::POP3::_Fetch] POP3: Fetched 1 email(s) from otrs@bbkindia.com/10.4.0.16. [Thu Sep 23 11:17:18 2010][Error][Kernel::System::MailAccount::POP3::_Fetch][152] POP3: Can't process mail, email no 1 is empty! Please let me know how to resolve the same , even after removing the rule i am getting same error . Regards Vijay
Dear All, After putting the Ignore rule in the OTRS , i started getting the mail but after few mail i am getting the following error : [Thu Sep 23 11:16:30 2010][Notice][Kernel::System::MailAccount::POP3::_Fetch] POP3: Fetched 1 email(s) from otrs@bbkindia.com/10.4.0.16. [Thu Sep 23 11:17:18 2010][Error][Kernel::System::MailAccount::POP3::_Fetch][152] POP3: Can't process mail, email no 1 is empty! Please let me know how to resolve the same , even after removing the rule i am getting same error . Regards Vijay dahiya.vijay@gmail.com
Hi there,
[Thu Sep 23 11:16:30 2010][Notice][Kernel::System::MailAccount::POP3::_Fetch] POP3: Fetched 1 email(s) from otrs@bbkindia.com/10.4.0.16 http://otrs@bbkindia.com/10.4.0.16. [Thu Sep 23 11:17:18 2010][Error][Kernel::System::MailAccount::POP3::_Fetch][152] POP3: Can't process mail, email no 1 is empty!
Please let me know how to resolve the same , even after removing the rule i am getting same error .
Either it's a bug in OTRS or something's wrong with the email. To get OTRS' mailbox running, try to access the mailbox by using a "real" mail client. Then look for the "strange" mail - should be the first. If you delete it from the inbox, at least OTRS should handle next emails. regards, Torsten Thau -- Torsten Thau, Dipl. Inform. c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz phone: +49 371 5347 623 cell: +49 176 66 680 680 personal pgp-key: 0x93E0A174 fax: +49 371 5347 625 http://www.cape-it.de
participants (2)
-
Torsten Thau -
vijay dahiya