
Hi Everyone, Is the documentation for the ITSM modules available somewhere? I'm trying to move our inventory into CMDB. I know there's import export (which I'm grateful ofr, as I needed to write that for tickets), however I would like to create links between the objects, (for eg. I want to link computers to their location) and in some cases crate the objects themselves on-the-fly without having to generate csvs and import them beforehand (like just generating the IP addresses in a network, and linking them to their parent). I can probably live with the latter if needed so, but I'd really need to be able to walk over certain CIs with a script and create links to other's in the process. Cheers, tamas

Hi Tamas,
You mean the API documentation? Well, on http://dev.otrs.org you'll
only see the 'core' OTRS api, but the API for all the code (including
core) is also installed on your system.
Just go to /opt/otrs and then type:
perldoc Kernel::System::ITSMConfigItem
HTH,
Mike
On Wed, Sep 21, 2011 at 16:43, Tamás Becz
Hi Everyone,
Is the documentation for the ITSM modules available somewhere?
I'm trying to move our inventory into CMDB. I know there's import export (which I'm grateful ofr, as I needed to write that for tickets), however I would like to create links between the objects, (for eg. I want to link computers to their location) and in some cases crate the objects themselves on-the-fly without having to generate csvs and import them beforehand (like just generating the IP addresses in a network, and linking them to their parent).
I can probably live with the latter if needed so, but I'd really need to be able to walk over certain CIs with a script and create links to other's in the process.
Cheers, tamas --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Hi, Cool, thanks Tamas
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michiel Beijen Sent: Wednesday, September 21, 2011 5:21 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] ITSM API
Hi Tamas,
You mean the API documentation? Well, on http://dev.otrs.org you'll only see the 'core' OTRS api, but the API for all the code (including core) is also installed on your system.
Just go to /opt/otrs and then type: perldoc Kernel::System::ITSMConfigItem
HTH,
Mike
participants (2)
-
Michiel Beijen
-
Tamás Becz