Hi there, New fields can be easily included using the free text field functionality. In the following FAQ entry they explain how to define them and make them visible: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=302 greetings, Leonardo Certuche On Mon, Jun 22, 2009 at 9:30 AM, Juan Ferreyra wrote:

Hi, I need to create a new field: The /"institution"/ of the customer user. Our customers users can work in more than one /institution,/ so we need to specify that list in the creation, by selecting them from an /"available institutions"/ list. Then, when the customer user is creating a new ticket, if he is related to more than one /institution,/ some combo should appear and he should specify the /institution/ that ticket is related with. Is there an easy way to add that feature without changing too much code? Maybe there is a way to define customer_companies/users/customer_users relations to cover this requirement.

Juan Ferreyra --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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